Service Quality Specialist

Listers; United Kingdom; On-site; GBP 25,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated Service Quality Specialist to join their Porsche Dealership in Hull. In this role, you will be pivotal in managing warranty claims, ensuring compliance with manufacturer guidelines, and contributing to the profitability of the department. The ideal candidate will possess strong organizational skills and a proactive attitude, with the opportunity for training provided for those new to warranty administration. Enjoy a supportive work environment that values your development and offers attractive benefits, including generous holiday allowances and wellness programs, making this a fantastic opportunity for career growth.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Qualifications

• Experience in a Warranty Administrator role is preferred but not essential.
• Solid experience with Microsoft applications is required.

Responsibilities

• Identify and process warranty claims efficiently.
• Liaise with manufacturers for work authorization and scheduling.

Skills

Excel

Word

Warranty Administration

Communication Skills

Attention to Detail

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

We are currently looking to recruit a Service Quality Specialist for our Porsche Dealership in Hull.
The hours of work are 8:30am to 5:30pm, Monday to Friday as well as 1 in 2 Saturdays, 8:30am to 1:30pm. OTE of up to £34,000 plus benefits.

Description

The successful candidate will be responsible for the effective claiming and processing of warranty work.

Responsibilities

1. Identifying potential warranty work.
2. Liaising with the manufacturer to authorise works.
3. Processing warranty claims within manufacturer guidelines and time frames.
4. Scheduling warranty work with the workshop.
5. Ensuring that under and over payments are appealed.
6. Monitoring profitability and revenue of the department.

What we're looking for:

1. Although previous exposure to a Warranty Administrator role is ideal, it is not essential as training will be given.
2. A well-presented individual with the desire, character and attitude to succeed.
3. The successful candidate will have solid experience of Excel, Word and other Microsoft applications.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

1. 25 days holiday plus bank holidays
2. Company Pension
3. Wellness Programme
4. Sick Pay
5. Group life insurance
6. Staff discount on car servicing
7. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
8. Long service and loyalty incentives
9. Staff referral scheme
10. In-house, manufacturer & professional qualifications
11. Free Parking / On-site Parking
12. Company Events