Service Quality Specialist

Jardine Motors Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading dealership, Jardine Motors Group, is seeking a Service Quality Specialist to join its dynamic aftersales department. The successful candidate will ensure high standards and productivity in the workshop while receiving comprehensive training and support. With a commitment to inclusivity and diversity, the dealership offers generous benefits including mental health support and a robust pension plan.

Benefits

33 days holiday including bank holidays

Birthday off

Pension scheme

Commission schemes

Mental health support

Nutritional and financial advice

Access to Digital GP

Qualifications

• Experience in an aftersales department preferred.
• Ability to provide technical support and guidance.
• Skills in workshop process development.

Responsibilities

• Provide technical support and guidance to technicians.
• Develop workshop processes in line with Porsche standards.
• Drive workshop productivity by coaching current team.

Skills

Customer focus

Technical support

Team development

Workshop productivity

Job description

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Do you have previous experience within an aftersales department? Are you looking for a new challenge within a successful and growing dealership supported by a strong management team? If so, then Stratstone is looking for you!

We love people who value exceptional customer experiences, in the same way that we do. Stratstone is committed to providing our customers with the highest level of service – as a Service Quality Specialist, you will work alongside our Aftersales teams to ensure work standards and time scales are always achieved.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits package including: 33 days holiday (including bank holidays), a Birthday off (we like to celebrate!), a great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

About the role:

• Provide technical support and guidance to Technicians.
• Support & develop workshop processes in line with Porsche Service Process.
• Maintain high standards throughout the workshop environment.
• Provide control of workshop repair quality.
• Drive workshop productivity by coaching and developing the current team, ensuring they are all updated with new Porsche Systems.

“Stratstone is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Stratstone is recognized as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”