Service Provision Team Member

BT Group; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Access to online private GP 24/7

Paid carers leave up to 2 weeks

Maternity, paternity, adoption leave -

Discounted BT products (mobile & broad

Pension scheme - 5% employee + 10% BT

Holiday purchase scheme

Job summary

BT Group in Birmingham is seeking a Service Provision Team Member to support provisioning of customer services onto the network. The role involves pre- and post-provisioning checks and working across Ethernet, VLAN, WBMC, BBIP, and DNS to ensure accurate delivery.

You’ll join a collaborative team with training and opportunities to grow in networks while balancing hybrid work options. The role emphasizes curiosity, proactive learning, and the ability to work well with others in a fast-paced

Qualifications

• Experience in network provisioning, service delivery or telecommunications environments.
• Strong communication and stakeholder management skills.
• Excellent organisation and attention to detail.

Responsibilities

• Provision customer services and products onto the network using established processes and technical guidance.
• Carry out pre- and post-provisioning checks to ensure services are delivered right first time.
• Work across a range of service areas including Harmonised Ethernet, VLAN, WBMC, BBIP and DNS.
• Collaborate with internal and external stakeholders, including third parties, to coordinate delivery activities and resolve issues.
• Monitor, investigate and track incidents through to resolution, escalating where required.
• Support continuous improvement initiatives by identifying opportunities to simplify, automate and enhance processes.
• Ensure regulatory, governance and compliance requirements are followed.
• Build strong working relationships with a wide range of stakeholders to deliver positive outcomes for customers and the business.

Skills

Network provisioning

Stakeholder management

Attention to detail

Job description

Job Title: Service Provision Team Member

Req ID: 61694

Job Function: Service

Posting Start Date: 20/08/2026

Posting End Date: 30/08/2026

Division: Networks

Job Location: GBR-Birmingham-Three Snowhill

Advertised Salary: Competitive, with great BT benefits!

Hybrid 3 days a week together out of our Birmingham Snowhill offices (flexible 2 days remote wherever).

Working hours 8am - 4pm

About the role

Are you curious about how large-scale networks are built, connected and maintained? This is an exciting opportunity to join our Service Provision team and play a key role in provisioning services across one of the UK's largest communications networks. The role has been positioned as an excellent entry point into network engineering, offering exposure to multiple network technologies, products and workstreams while providing training and support to help you develop your career.You'll join a close-knit, collaborative team responsible for provisioning customer services onto the network and supporting the delivery of critical connectivity solutions. Working across a variety of network areas, you'll help ensure services are delivered accurately, efficiently and in line with customer expectations. The team is also driving automation and continuous improvement initiatives, giving you the opportunity to contribute ideas that improve the way we work.We're looking for people who are curious, proactive and eager to learn. Previous network experience can be helpful, but it isn't essential. What matters most is your approach, willingness to develop new skills and ability to work effectively with others.

What you’ll be doing

• Provision customer services and products onto the network using established processes and technical guidance.
• Carry out pre- and post-provisioning checks to ensure services are delivered right first time.
• Work across a range of service areas including Harmonised Ethernet, VLAN, Wholesale Broadband Managed Connect (WBMC), Broadband IP (BBIP) and Domain Name Servers (DNS).
• Collaborate with internal and external stakeholders, including third parties, to coordinate delivery activities and resolve issues.
• Monitor, investigate and track incidents through to resolution, escalating where required.
• Support continuous improvement initiatives by identifying opportunities to simplify, automate and enhance processes.
• Ensure regulatory, governance and compliance requirements are followed.
• Build strong working relationships with a wide range of stakeholders to deliver positive outcomes for customers and the business.

Essential Skills / Experience

These are the three skills you must have to be successful in the role:

• Experience in network provisioning, service delivery or telecommunications environments.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships and manage competing priorities.
• Excellent organisation and attention to detail, with the ability to manage multiple tasks accurately and see issues through to completion.

Desirable Skills / Experience

• Knowledge of IP, Ethernet, routing technologies or broadband network services.
• Experience using structured problem-solving or root cause analysis techniques.
• Experience managing incidents and seeing issues through to resolution.
• Knowledge of BT's network technologies, including 20CN, 21CN or router platforms.
• A proactive and adaptable mindset, with the curiosity to learn new skills, solve problems and work across a variety of activities.
• Experience of continuous improvement methodologies.
• Experience of risk management or operational governance processes.Experience working in customer-focused operational, engineering or technical support environments.

This role is open to people from a variety of backgrounds. If you have transferable skills, a strong work ethic, and an interest in developing a career in networks, we'd love to hear from you.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.

Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.