Service Process Improvement Manager - Insurance

Lorien; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Service Process Improvement Manager with BMC experience for a 6-month contract in London. This hybrid role involves identifying ITSM process improvements, running modeling activities, and developing training materials. Ideal candidates will have experience in quality improvement and operational excellence, along with ITIL certification.

Qualifications

• Experience in Quality / Process Improvement in shared services.
• Proficient in MS Office applications.

Responsibilities

• Gather and document data to identify improvement opportunities.
• Run process modeling and develop documentation.
• Create training plans and conduct ITSM Process training.

Skills

Quality Improvement

Operational Excellence

Training

Education

ITIL Certification

Tools

MS Office

PowerBI

Visio

Job description

Service Process Improvement Manager - Insurance

Job Type

Contract/Temporary

Location

London

Negotiable

Job Ref

BBBH162418_1747235665

Date Added

May 14th, 2025

Consultant

Service Process Improvement Manager - Insurance

We are currently recruiting for a Service Process Improvement Manager with BMC experience to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities:

• Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
• Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
• Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
• Reporting and analysis of process metrics and performance
• Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
• Create and develop training plan and materials; and conduct and facilitate ITSM Process training and process awareness campaigns

Experience:

• Experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment preferably on a global team
• Proficient in MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
• ITIL Certification
• Request, Incident and Change Management experience

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.