Service Process Coordinator - C05 - SIOUX FALLS

TN United Kingdom; London; On-site; GBP 46,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Process Coordinator to manage complex loan servicing tasks. This role involves resolving intricate issues, mentoring team members, and ensuring high-quality service delivery. The ideal candidate will have a solid background in loan servicing and customer interactions, demonstrating strong problem-solving skills and technical knowledge. Join a dynamic team where your contributions will directly impact business success and client satisfaction. This is a fantastic opportunity for those looking to advance their career in a supportive and challenging environment.

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Qualifications

• 2-4 years of relevant experience in loan servicing.
• Ability to lift/maneuver 30 lb. banker’s boxes.

Responsibilities

• Support a variety of loan types and organize complex loans.
• Resolve complex loan servicing issues as a subject matter expert.
• Mentor and train lower level service processors.

Skills

Loan Servicing

Customer Service

Problem Solving

Technical Knowledge

Education

High School diploma or equivalent

Job description

Social network you want to login/join with:

Service Process Coordinator - C05 - SIOUX FALLS, London

col-narrow-left

Client:

00002 Citibank, N.A.

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

99d276227a85

Job Views:

13

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

The Service Process Coordinator performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

• Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc.
• Organizes, records, and services complex loans, which requires interacting with internal and external customers.
• As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates.
• Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans.
• Regularly mentors and trains lower level service processors or new team members.
• Works under little to no direct supervision.
• Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems.
• Applies in depth knowledge of technical principles and loan concepts to service complex loans and resolve escalated issues, combined with in depth knowledge of team objectives.
• Represents department at intra-departmental meetings and on various intra department projects.
• Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers.
• Provides support to customer service on non-routine and complex loan related questions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Requires sitting at a computer the majority of an 8-hour shift. Position requires ability to lift/maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts. May assist with pulling files or re-filing files which required standing, stoopin

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

The Service Process Coordinator performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc.

Organizes, records, and services complex loans, which requires interacting with internal and external customers.

As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates.

Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans.

Regularly mentors and trains lower level service processors or new team members.

Works under little to no direct supervision.

Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems.

Applies in depth knowledge of technical principles and loan concepts to service complex loans and resolve escalated issues, combined with in depth knowledge of team objectives.

Represents department at intra-departmental meetings and on various intra department projects.

Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers.

Provides support to customer service on non-routine and complex loan related questions

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-4 years relevant experience

Requires sitting at a computer the majority of an 8-hour shift. Position requires ability to lift/maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts. May assist with pulling files or re-filing files which required standing, stoopin

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Processor

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

5800 SOUTH CORPORATE PLACE

------------------------------------------------------

Primary Location Full Time Salary Range:

$46, - $60,

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

May 08, 2025

------------------------------------------------------