Service Process Coordinator - C04 (Hybrid)

TN United Kingdom; London; Hybrid; USD 40,000 - 53,000; Full time

Job summary

An established industry player is seeking a Service Process Coordinator in London to manage complex servicing activities with minimal supervision. This hybrid role involves organizing production outputs, resolving intricate issues, and supporting a wide range of products and services. The ideal candidate will possess strong analytical skills and a solid understanding of organizational policies. With a focus on quality execution, this position offers a unique opportunity to contribute to the company's success while enjoying a competitive salary and comprehensive benefits. If you're ready to take on a challenging role in a dynamic environment, we want to hear from you!

Benefits

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Wellness programs

Qualifications

• 1-3 years relevant experience in a related field.
• Proficient with Microsoft Excel, requiring extensive computer use.

Responsibilities

• Organizes and services production output of various activities.
• Resolves complex issues under limited supervision.
• Cross-trains across processes to ensure coverage.

Skills

Microsoft Excel

Customer Service

Problem Solving

Risk Assessment

Education

High School diploma or equivalent

Job description

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Service Process Coordinator - C04 (Hybrid), London

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Client:

00002 Citibank, N.A.

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7e4530b62775

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
• Cross-trains across all processes within the department to ensure adequate coverage.

Qualifications:

• 1-3 years relevant experience
• Proficient with Microsoft Excel. Requires sitting at a computer the majority of an 8-hour shift.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education:

• High School diploma or equivalent

This job description provides a high-level overview of the work performed. Other job-related duties may be assigned as required.

This position is Hybrid

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Job Family Group: Operations - Core

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
• Cross training across all processes within department to ensure adequate coverage.

Qualifications:

• 1-3 years relevant experience
• Proficient with Microsoft Excel. Requires sitting at a computer the majority of an 8-hour shift.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This position is Hybrid

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Job Family Group: Operations - Core

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Job Family: Processor

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Time Type: Full time

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Primary Location: 5800 SOUTH CORPORATE PLACE

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Primary Location Full Time Salary Range: $40,000 - $53,000

In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date: May 13, 2025