Service Pledge Senior Officer

Breast Cancer Now; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.

The brightest minds in breast cancer research are here, making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information, and specialist nurses are here, ready to support you whenever you need it. Dedicated campaigners are here, fighting for the best possible treatment, services, and care for anyone affected by breast cancer.

About the role

We’re recruiting a senior officer for our Service Pledge programme, who will play a key role in the development and delivery of our service improvement activities. The Service Pledge is an innovative programme dedicated to delivering lasting positive change to everyone’s experience of breast cancer. It brings patients, healthcare professionals, and cancer alliances together to work in partnership to design and deliver patient-centred improvements.

Your role will be to coordinate the delivery of our Service Pledge programme, as well as supporting other healthcare professional support and engagement initiatives, helping to ensure everyone diagnosed with breast cancer receives the best possible experience of care. You will work closely with the brand, marketing, communications team, and other colleagues across Breast Cancer Now to ensure all patient experience work is consistent with brand guidelines and has a joined-up approach across the UK.

This role is offered on a full-time, fixed-term contract for 1 year.

About you

Are you an experienced project manager, able to demonstrate successful delivery within specified timelines and budgets? You’ll be able to develop and manage strong relationships with a wide variety of stakeholders, including senior healthcare professionals and people affected by breast cancer. You’ll have experience of carrying out qualitative and quantitative insight research, including surveys and focus groups. You will also have experience and knowledge of patient involvement and/or service improvement, ideally within the NHS or charity sector.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role can be based in our Cardiff, Glasgow, London, or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples to demonstrate how and where you meet the criteria. If you have any immediate questions, please email [e-mail].

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity, and creating an inclusive environment for everyone who works for us, works with us, supports us, and who we support.

Closing date: Thursday 8 May at 09:00am

Interview date: Week commencing Monday 19 May 2025