Service Performance (MTV) Auditor

RATP Dev; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Service Performance Auditor, where you'll drive performance and ensure excellence in mileage coding across London's bus network. This role is pivotal in maintaining compliance with TfL standards, involving daily investigations, detailed analysis, and collaboration with service delivery teams. You'll also lead the development of internal standards and deliver training to enhance the capabilities of MTV Analysts. This is an exciting opportunity to make a significant impact in the London Bus market while working in a collaborative environment focused on continuous improvement.

Qualifications

• Solid experience in auditing and compliance within the London Bus market.
• In-depth knowledge of mileage coding and its operational impact.

Responsibilities

• Conduct daily investigations into mileage coding by MTV Analysts.
• Lead the development of an Internal Coding Standard aligned with TfL's compliance framework.

Skills

Auditing

Compliance

Data Analysis

Report Writing

Problem Solving

Communication

Tools

Audit Systems

Data Tools

Job description

A little more about us

Are you ready to drive performance and ensure excellence in mileage coding across London's bus network? We're looking for a Service Performance (MTV) Auditor to join our dynamic team and play a pivotal role in maintaining compliance with TfL standards.
What You'll Be Doing:

• Conduct daily investigations into mileage coding by MTV Analysts and implement corrective actions.
• Review and improve coding accuracy through detailed analysis of Hyperion reports and collaboration with service delivery teams.
• Monitor, audit, and report on mileage coding practices-identifying root causes and recurring trends.
• Lead the development and implementation of an Internal Coding Standard aligned with TfL's compliance framework.
• Perform a minimum of one official Internal Mileage Audit per period and assess audit risk exposure.
• Deliver training and support to underperforming MTV Analysts to boost compliance and capability.
• Oversee service delivery audit trackers in partnership with the Service Quality Auditor.

Profile

What We're Looking For:

• Solid experience in auditing and compliance within the London Bus market.
• In-depth knowledge of mileage coding and its operational impact.
• Strong data analysis and report writing skills.
• Detail-oriented with sharp problem-solving capabilities.
• Proficiency in relevant audit systems and data tools.
• Collaborative mindset with excellent communication skills.

Closing Date: Friday 9th May 2025