Service Performance & Improvement Specialist

Jobtailor; Swindon; On-site; GBP 26,000 - 36,000; Full time

Job summary

Jobtailor is seeking a Grants Administrator to support end-to-end grants processing and drive process improvements within UKRI-related workflows. You will assist with workshops, maintain procedures, and provide data-driven insights for senior stakeholders.

The role requires BPSS clearance, strong data extraction skills, and experience with Microsoft tools and the Grants Finance System (GFS). Based in Swindon, you will collaborate across teams to optimise reporting and governance.

Qualifications

• GCSE level or above/relevant experience.
• Good understanding of the end-to-end Grants process.
• Proven technical skills across a range of systems including Microsoft software packages and grants processing systems.
• Good analytical and problem-solving skills, including ability to extract data from a wide range of systems and provide data analysis.
• Experience of stakeholder engagement at all levels and maintaining strong relationships.
• Effective written and oral communication skills, including ability to interpret and present information to a wide range of audiences with clear and concise messaging.
• Good knowledge of delivering a customer-focused service operation.
• Experience of providing project management support for small to medium projects.
• Baseline Personnel Security Screening (BPSS) is a pre-condition of employment.
• Ability to work in the UK; sponsorship may be required and associated application costs must initially be paid by the applicant.

Responsibilities

• Support small to medium-sized projects using expertise in the end-to-end grants process to continually improve processes.
• Ensure up-to-date Operating Procedures, Business Rules, process maps, and training documents support and communicate process improvements.
• Assist with facilitating workshops and training.
• Provide proactive administrative support for senior meetings, including minute writing.
• Support financial issues arising from the Grants Pay Run.
• Work with UKSBS to create and update the Grants Pay Run Calendar on the Grants Finance System (GFS).
• Support accurate reporting on scheduled dates by liaising with UKRI Funding Service Senior Managers and the wider Management Team.
• Develop and deliver ad hoc reports within agreed timescales.
• Use data to identify cross-functional issues and opportunities to improve UKRI performance.
• Produce management information contributing to continuous process, procedure, and control improvements.
• Act as an escalation point for internal process queries relating to the Grants environment.

Skills

End-to-End Grants Process

Data Analysis

Stakeholder Engagement

Project Management Support

Microsoft Software Packages

Data Extraction

Minute Writing

Reporting

Communication

Education

GCSE level

Relevant experience

Tools

Grants Finance System (GFS)

Microsoft Software Packages

Job description

• Support small to medium-sized projects using expertise in the end-to-end grants process to continually improve processes
• Ensure up-to-date Operating Procedures, Business Rules, process maps, and training documents support and communicate process improvements
• Assist with facilitating workshops and training
• Provide proactive administrative support for senior meetings, including minute writing
• Support financial issues arising from the Grants Pay Run
• Work with UKSBS to create and update the Grants Pay Run Calendar on the Grants Finance System (GFS)
• Support accurate reporting on scheduled dates by liaising with UKRI Funding Service Senior Managers and the wider Management Team
• Develop and deliver ad hoc reports within agreed timescales
• Use data to identify cross-functional issues and opportunities to improve UKRI performance
• Produce management information contributing to continuous process, procedure, and control improvements
• Act as an escalation point for internal process queries relating to the Grants environment

Requirements

• GCSE level or above/relevant experience
• Good understanding of the end-to-end Grants process
• Proven technical skills across a range of systems including Microsoft software packages and grants processing systems
• Good analytical and problem-solving skills, including ability to extract data from a wide range of systems and provide data analysis
• Experience of stakeholder engagement at all levels and maintaining strong relationships
• Effective written and oral communication skills, including ability to interpret and present information to a wide range of audiences with clear and concise messaging
• Good knowledge of delivering a customer-focused service operation
• Experience of providing project management support for small to medium projects
• Baseline Personnel Security Screening (BPSS) is a pre-condition of employment
• Ability to work in the UK; sponsorship may be required and associated application costs must initially be paid by the applicant

Core Competencies

Demonstrates expertise in the end-to-end Grants process, with strong analytical and problem-solving skills to improve processes and deliver accurate reporting. Proficient in stakeholder engagement and effective communication to support project management and customer-focused service operations.

Highest-signal resume keywords

• End-To-End Grants Process
• Data Analysis
• Stakeholder EngagementProject Management Support
• Microsoft Software Packages

Hard Skills

• Data Extraction
• Process Improvement
• Reporting
• Grants Processing Systems
• Minute Writing

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Effective Communication
• Relationship Management
• Customer-Focused Service

Certifications & Qualifications

• Baseline Personnel Security Screening (BPSS)

Industry Keywords

• Grants Environment
• Operating Procedures
• Business Rules
• Process Maps
• Training Documents

Tools & Technologies

• Grants Finance System (GFS)
• Microsoft Software Packages