Service Performance and Project officer

North Hertfordshire District Council; Aspenden; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

North Hertfordshire District Council seeks a data and performance analyst to support service delivery across the council. You will analyse performance information, identify trends and produce reports and dashboards to inform decisions.

Experience with performance reporting tools (Power BI advantageous) and a good understanding of data quality and process improvement are essential. Hybrid working and job-share options are available.

Qualifications

• Experience in performance, project, business improvement or operational roles.
• Strong in analysing performance information, identifying trends and producing reports.
• Experience with reporting tools; Power BI or similar is advantageous.
• Knowledge of data, systems and processes to support service delivery.

Job description

Salary

Salary: £33,637 - £37,987 per annum (pro rata for part time) dependent on experience

The Experience you will bring

You will have experience of working in a performance, project, business improvement or operational role, with a strong understanding of how data, systems and processes can support effective service delivery. You will be confident in analysing performance information, identifying trends and producing meaningful reports and dashboards to support decision-making and service improvement. Experience of using performance reporting tools, such as Power BI or similar systems, would be advantageous.

You will bring experience of delivering projects and managing change, working collaboratively with colleagues, contractors and software providers to improve systems and services. A good understanding of business systems, data quality and process improvement is essential, together with experience of working with waste management systems and supporting system integrations to ensure efficient and effective service delivery. Knowledge of financial processes, including reconciliation and income monitoring, particularly within operational services, would be advantageous. Knowledge of GIS mapping and digital self-service platforms would also be advantageous. Strong communication, organisational and stakeholder management skills are key, together with the ability to work effectively within a job-share arrangement and also the wider team.

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together .

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies . We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents . We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job .

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

If you would like an informal chat about the post, you can contact Jeanette Lowden, Service Manager-Waste on 01462 474384.

Hybrid working

Flexibility with homeworking and office-based days

Working pattern

This job is open to flexible working patterns and working hours. This role is a job share.

Applications will close at midnight on 14 October 2026

Face to face interviews will be held week commencing 19 October 2026

Please note, we are currently unable to provide sponsorship for employment in the UK.

We recommend downloading the job profile document as this will not be available once the vacancy closes.

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Salary

£33,637 - £37,987 per annum (pro rata for part time) dependent on experience