Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
Thames Water is seeking a detail-oriented Service Performance Analyst to join its Smart Meter Operations Centre in Langley. This role focuses on monitoring service performance, driving improvements, and liaising with teams to ensure efficient operations. With a competitive salary and benefits, join a workforce dedicated to enhancing water services for millions.
Hybrid - Worcester House, Langley SL3 6EY
Job title Service Performance Analyst Ref 41675 Division Retail Location Hybrid - Worcester House, Langley SL3 6EY Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary A starting salary of £37,500 and up to £42,000 per annum depending on skills and experience Closing date 21/07/2025
Are you a detail-oriented analyst with a passion for operational excellence and performance improvement? Thames Water is looking for a Service Performance Analyst to join our Smart Meter Operations Centre (SMOC) a team at the forefront of ensuring the seamless delivery of smart metering services.
This is a fantastic opportunity to play a key role in monitoring service performance, driving improvements, and supporting vital business-as-usual (BAU) activities.
What you’ll be doing as the Service Performance Analyst
Operational Support & Incident Management
Performance Tracking & Improvement
Stakeholder Engagement & Coordination
What you should bring to the role:
Location: Hybrid - Worcester House, Langley SL3 6EY
Hours: 36 hours Monday to Friday
What’s in it for you?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.