Service Owner Specialist

www.findapprenticeship.service.gov.uk - Jobboard; Coventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading utility provider in Coventry is seeking a Service Owner Specialist to ensure the delivery and performance of IT services. You will manage third-party providers, guarantee service availability, and lead initiatives for continuous improvement. The ideal candidate has extensive IT service management experience and strong stakeholder engagement skills. This role is critical for delivering customer-focused IT services.

Qualifications

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• Proven ability to lead, influence, and manage change.

Responsibilities

• Own the performance and integrity of critical IT services.
• Ensure 24x7x365 service availability.
• Collaborate with senior stakeholders and vendors.

Skills

IT service management experience

Stakeholder engagement skills

Excellent communication skills

Customer service ethos

Change management

Agile methodologies

PRINCE2

Education

ITIL Foundation qualification

Job description

Cadent Gas Ltd



Own the service. Drive the experience. Deliver excellence.


Be the operational heartbeat behind our IT services.

As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement.
This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.





Why you will love this role:



- Service Leadership – Own the performance and integrity of critical IT services.
- Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution.
- Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements.
- Continuous Improvement – Lead service reviews, audits, and performance reporting.
- Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results.






What you’ll bring:



- Extensive IT service management experience in a multi-sourced environment.
- Strong background in managing third-party service providers and SLAs.
- ITIL Foundation qualification (minimum).
- Proven ability to lead, influence, and manage change.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience with PRINCE2 and Agile methodologies.
- Strong customer service ethos and stakeholder engagement skills.