Service Operator - Leicester

Selecta; East Midlands; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday pa

Life assurance 2x yearly salary

Shift flexibility (Mon-Fri / Tue-Sat /

Competitive pay rates

Job summary

Selecta is hiring a Mobile Merchandiser to visit multiple client sites daily, restock and clean vending machines, and provide excellent on-site customer care. The role emphasises hygiene, safety, and reliable fault reporting while maintaining stock and cash controls.

You will operate a company van, follow health and safety guidelines, and work across diverse locations as part of a friendly, customer-focused team.

Qualifications

• Experience delivering high levels of customer service on-site.
• Demonstrated flexibility to cover varying shifts and routes.
• A focus on safety and hygiene standards.
• Ability to perform audits and basic quality checks.

Responsibilities

• Visit multiple client sites daily to restock and clean vending machines.
• Maintain hygienic and fully stocked machines to maximise sales.
• Report faults to Service Desk and escalate incidents.
• Keep accurate stock and cash controls across the van base.
• Provide courteous, on-site customer care during visits.
• Complete regular machine audits and quality checks as instructed.

Skills

Customer service

Flexibility

Attention to detail

Health & Safety

Job description

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Mobile Merchandiser -to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities

• To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
• To complete all the relevant stock and cash controls across the machine base and on the company vans.
• To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
• To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
• To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
• To complete regular audits and quality checks on machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
• To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.

Requirements

• Carry on necessary service on Customer sites.
• Be able to complete audits and quality checks.
• Always follow all Health & Safety regulations.
• Be flexible and responsive to changes.
• High level of customer care and always be presentable.

Applicants must have the Right to Work in the UK permanently.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

• 25 days holiday pa
• Life assurance of 2x yearly salary
• Most of our shifts are 5 days per week- Mon to Fri. Tues to Sat and Sun to Thurs coverage as and when required
• Competitive pay rates- we pay more than our competitors in almost all locations
• Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
• Company phone provided

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.