Service Operations - Sportsbook/Retail Analyst

William Hill PLC; Leeds; Hybrid; GBP 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Family Support

Perks and discounts

Health & wellbeing

Hybrid working

Zusammenfassung

William Hill PLC is seeking an experienced Service Operations professional to manage end-to-end incident response for sportsbook, gaming, payments, retail and data services. The role covers first and second line incidents with cross-site support and hybrid working from Leeds.

You will monitor platforms, analyze logs, triage alerts, and communicate with senior stakeholders. The position requires strong organisational skills, resilience, and clear documentation to drive improvements across the

Qualifikationen

• Direct experience of Incident Management process and tools such as Jira with proven ability in technical analysis and incident resolution/problem solving.
• Understanding of Monitoring tools such as New Relic and ability to triage alerts under pressure.
• Excellent organisational skills with a logical approach to work and prioritisation of tasks.
• Strong communication with senior stakeholders and ability to deliver timely results with limited supervision.

Aufgaben

• Provide critical support to maintain service availability across WH systems and investigate root causes.
• Own end-to-end incident management process and communicate updates to stakeholders.
• Monitor platforms, perform log analysis, and triage monitoring alerts using AWS services.
• Document incidents and identify service and process improvements.

Kenntnisse

Incident Management

Jira

New Relic

AWS monitoring

Tools

Jira

New Relic

Jobbeschreibung

Advertising locationLeedsHours37.5Workplace policyHybridJob descriptionThe Service Operations team provides end to end 1st and 2nd line incident management for all William Hill brand services including Sportsbook, Gaming, Payments, Retail and Data services with support from 3rd line support/engineers.The team is based across multiple sites with staff in the UK, Gibraltar, Poland and Manila covering both first line incidents relating to customer queries and 2nd line incidents where impact may relate to service outages and degradation.What you will be doing;Provide critical support to maintain service availability across WH systems, investigate root cause and update our stakeholders.Ownership of the end to end incident management processMonitoring platforms, log analysis, AWS services and perform triage of monitoring alertsExposure to reported technical issues along with maintaining documentation, sending stakeholder communications, identifying service and process improvements.Who we are looking for:We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:Direct experience of Incident Management process and tools such as Jira with proven ability in technical analysis and incident resolution/problem solvingUnderstanding of Monitoring tools such as New RelicExcellent organisational skills with a logical approach to work especially ability to prioritise tasksGood communication including senior stakeholders with ability to work under pressure and deliver timely results and learn with limited supervisionWhat we offer:Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:Family Support - Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.Perks and discounts - Discounts at a range of high-street retailersFinancial compensation, pension, and bonus schemes.Health & wellbeing - Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.Hybrid working - Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!More about evoke:We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.Apply today to kickstart your application with the evoke Family!Business evoke