Service Operations Specialist

Concentrix; Derby; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking company as a Service Operations Specialist, where your role will be pivotal in maintaining lifesaving medical equipment. This position offers a competitive salary and a hybrid working model, allowing you to balance your professional and personal life effectively. You'll engage with customers and service engineers to ensure top-notch service delivery while enjoying unique perks like a furry friend subscription and comprehensive well-being support. If you're passionate about making a difference in healthcare and possess strong organizational and problem-solving skills, this opportunity is perfect for you.

Benefits

Employee discount

Sick pay

Company pension

Furry friend perk

Well-being support

Comprehensive dental plan

Priority access to a private GP

Qualifications

• Minimum 6 months experience in workforce or facilities management.
• Strong IT skills including Excel and data management.

Responsibilities

• Collaborate with customers and engineers to address equipment needs.
• Coordinate and resolve internal customer issues related to logistics.

Skills

Workforce management

Facilities management

Customer satisfaction

Stakeholder management

Problem-solving

Organizational skills

Tools

Excel

Job description

Job Title:

Service Operations Specialist

Job Description

!Take steps towards a new career today!

About us…

Working with us is more than just a job. It’s work you can feel proud of!

Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for aService Operations Specialistto play a key role in maintaining and servicing high-end lifesaving medical equipment.

• Competitive salary of£25,480plus access to a generous employee discount portal, saving you up to£1,000annually on groceries, shopping, entertainment and travel
• Hybrid working (3 Centro Pl, Derby DE24 8RF)

As aService Operations Specialistyou will be collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs. You will be coordinating and resolving internal customer issues related to parts, tools, logistics and providing first class customer service including accurate billing and cost management

Benefits of being a Service Operations Specialist

• A furry friend perk – a subscription to Tails.com for your beloved canine companion
• Well-being support through employee access programs for the mind, body and soul
• Comprehensive dental plan and priority access to a private GP

What you’ll need

• Minimum 6 months experience in Workforce management, Facilities management or purchasing
• Experience in a fast-paced customer-focused environment prioritizing customer satisfaction
• Strong stakeholder management and relationship-building skills
• Billing, contracts administration, engineer service scheduling and logistics experience preferred
• Strong IT skills, including Excel and data management
• Strong problem-solving skills with a creative approach to finding solutions
• Confidence and a willingness to learn and grow
• Excellent organizational and multitasking abilities.

Apply now for an opportunity to use your skills and passion to make a difference.

What are you waiting for?

We are…One Team. One Company. One Concentrix

Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Type: Full-time

Pay: £25,480.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay
• Store discount

Work Location: Hybrid remote in Derby

Location:

GBR Derby - 3 Centro Place, Pride Park

Language Requirements:

Time Type:

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