Service Operations Scheduler

Unity Resourcing Ltd; Leeds; On-site; GBP 35,000; Full time

Job summary

A leading technical service provider in Leeds is seeking a Service Operations Scheduler to manage the scheduling of engineers, coordinate parts logistics, and maintain service contracts. The ideal candidate will have 3+ years of experience in scheduling or coordinating field teams and must possess excellent organizational and communication skills. This is a full-time, permanent position offering a competitive salary and benefits.

Benefits

Excellent benefits

Qualifications

• Minimum 3 years experience in scheduling or coordinating field teams.
• Experience managing service contracts or asset rental agreements.
• Attention to detail and strong organizational skills.

Responsibilities

• Schedule works for engineers, both reactive and proactive.
• Manage and renew service contracts and asset agreements.
• Oversee sourcing and tracking of parts for service operations.

Skills

Scheduling engineers

Managing service contracts

Parts sourcing and management

Strong organizational skills

Excellent communication skills

Tools

ERP systems

Scheduling systems

Job description

Overview

Location: Leeds. Salary: £35,000 p/a plus excellent benefits. Job Type: Full-Time, Permanent.

Our client is seeking a highly organised and technically minded Service Operations Scheduler to play a key role in ensuring the seamless delivery of machine installations, service contracts, and reactive maintenance. This role is central to the operational performance of the service department, balancing engineer scheduling, parts coordination, and contract management to deliver an exceptional customer experience. You will oversee the end-to-end scheduling of field service engineers, ensure the timely sourcing and allocation of parts, and manage service and rental contracts with precision and accuracy. Acting as the operational link between customers and engineers, you will drive efficiency and maintain the highest service standards.

Responsibilities

• Schedule in works for all engineers, including both reactive and proactive work on a daily basis
• Review and process engineer service reports, ensuring all documentation is complete and submitted to customers promptly
• Manage and renew service contracts and rental asset agreements
• Act as a point of contact for customers and engineers during the installation or service visit, resolving any on-the-day issues or queries
• Ensure engineers have all relevant information and correctly allocated time for each customer visit
• Oversee the sourcing, ordering, and tracking of parts to support service operations
• Maintaining systems keeping them fully up to date with correct information
• Identify process improvements within scheduling, parts logistics, and contract management to enhance departmental efficiency

Requirements

• 3 years minimum proven experience in scheduling engineers or coordinating field teams
• Proven experience managing service contracts and/or asset rental agreements
• Strong understanding of part sourcing and management
• Strong organisational and planning skills
• Excellent written and verbal communications skills
• High attention to detail and accuracy
• Confident using ERP or scheduling systems
• Experience with machinery, engineering or service-based industries is desirable

This is an excellent opportunity for a proactive operations professional to take ownership of scheduling, logistics, and service delivery processes within a growing technical service department. Please submit your application or contact Unity Resourcing for more information