Service & Operations Manager WA

Tcr International; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in Ground Support Equipment is looking for an Operations Manager in London. This role involves overseeing workshop operations, fleet performance, and managing budgets. The ideal candidate will have proven leadership skills and a strong technical background. Competitive remuneration, health benefits, and a supportive work environment are offered.

Benefits

Company car with all expenses covered

Exclusive health and wellbeing discounts

Health & Happiness Days twice a year

Qualifications

• Proven leadership experience in managing large teams in relevant industries.
• Strong technical background in maintenance or engineering operations.
• Experience in financial management and achieving efficiency targets.
• Excellent communication skills for internal and customer relations.
• Knowledge of safety standards and experience managing compliance.
• Strong customer service orientation and relationship management.
• Experience in managing inventory and supply chains.
• Ability to manage in a fast-paced, high-pressure environment.

Responsibilities

• Oversee daily workshop operations and ensure efficient workflows.
• Manage fleet performance for high equipment availability.
• Drive financial performance and budget management.
• Monitor technician productivity and manage overtime effectively.
• Lead safety initiatives and compliance audits.
• Manage customer relationships and satisfaction.
• Oversee parts operations using success metrics and KPIs.
• Foster a positive team culture and provide timely updates to management.
• Support business development by identifying growth opportunities.

Skills

Leadership experience

Technical expertise in maintenance or engineering

Financial management

Excellent communication skills

Knowledge of safety standards

Customer service orientation

Inventory and supply chain management

Ability to manage multiple priorities

Job description

TCR is currently seeking an Operations Manager in Perth!

Bring your proven leadership as an all-rounder operations manager, your technical expertise, and join global leader in Ground Support Equipment (GSE), overseeing a large workshop and GSE fleet performance, along with GSE repair and maintenance at over 20 regional airports around the state.

Industry-leading global organization – Present in 30 countries

Great exposure to the Aviation Industry

Competitive remuneration and benefits

· We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and Veterans to apply.

As the new WA Operations Manager, you will:

Oversee daily workshop operations, ensuring efficient workflow and achievement of performance objectives.

Manage fleet performance, ensuring a high level of equipment availability.

Drive financial performance and manage revenue and cost budgets effectively.

Monitor technician productivity and manage overtime to ensure a balance between efficiency and operational demands.

Lead safety initiatives, ensuring compliance with safety standards and regular risk assessments.

Manage customer relationships, providing regular updates and ensuring satisfaction through service excellence.

Oversee parts store operations and apply success metrics and KPIs.

Foster a positive team culture through clear communication, performance management, and training.

Lead communication with senior management, providing timely updates on issues and improvements.

Support business development by identifying opportunities for new contracts and operational growth.

To be successful in this role, you will have most of the following skills and experience:

Proven leadership experience in managing large teams in an automotive, heavy equipment or engineering environment.

Strong technical background in maintenance or engineering operations.

Experience in financial management, including achieving operational efficiency and meeting budgetary targets.

Excellent communication skills, with the ability to manage internal teams, customers, and key senior stakeholders.

Knowledge of safety standards and experience in managing compliance and risk assessments.

Strong customer service orientation with the ability to manage relationships and address operational challenges.

Experience in managing inventory, work orders, and optimizing supply chains.

Ability to manage multiple priorities in a fast-paced, high-pressure environment.

About us:

TCR Group's global presence spans across 200 airports and 300+ airlines, reaching five continents and 30 countries. With a network of over 80 workshops and a dedicated team of 1,500+ employees worldwide, we are committed to delivering excellence on a truly international scale.

For a quarter of a century, the TCR Group has been a global leader, specializing in GroundSupport Equipment maintenance, rental, andfleet management services. We proudly serve ground handlers, airlines, and airports worldwide, delivering top-tier solutions that keep the aviation industry moving smoothly.

· Company car – A fully serviced vehicle, including tolls, fuel and maintenance covered.

· Exclusive discounts in over 2,500 Health & Wellbeing vendors - such as Fitness First, Adidas, Hello Fresh and RedBallon!

· Health & Happiness Days – twice a year, take some extra time off to recharge and focus on what matters most!

This is a fantastic opportunity for a driven Operations Manager with excellent leadership, communication, and technical expertise to join a fast-growing, successful multinational business with fantastic work culture and a supportive and collaborative environment.

We look forward to receiving your application.

TCR is worldwide leader of rental
and maintenance of aviation Ground
Support Equipment (GSE).

Lakes Business Park
Suite 4, Level 3, 2B Lord Street
Botany NSW 2019
PO BOX 897
Mascot NSW 1460
Tel: [phone]
[e-mail]