Service Operations Manager - Shop Visit Cost

ENGINEERINGUK; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Derby is seeking a Service Operations Manager. This role involves leading a high-performing team for vetting significant invoice amounts to control costs effectively. The ideal candidate will have strong leadership, financial acumen, and experience in managing large data sets. This position offers opportunities for continuous learning and development within an inclusive culture.

Qualifications

• Degree or equivalent industry experience required.
• Ability to inspire and develop teams.
• Experience in fostering cost ownership and accountability.

Responsibilities

• Lead a team responsible for vetting invoices.
• Collaborate with off-wing operations for cost control.
• Drive process improvements and audit actions.

Skills

Leadership

Financial acumen

Data analysis

Stakeholder management

Education

Degree or equivalent industry experience

Job description

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Service Operations Manager - Shop Visit Cost

View more categories View less categories Sector Operations and Facilities Management Role Manager Contract Type Permanent Hours Full Time

Job Description

What you'll be doing

This is an exciting and unique opportunity to lead a team responsible for vetting shop visit invoices prior to payment of approximately $1 billion per month. The role involves ensuring effective invoice vetting, driving data insights to improve shop visit costs, and supporting successful claims for charges that are the customer's responsibility.

As Rolls-Royce transforms its business performance, this role offers a chance to make a direct impact through inspiring leadership, results-driven approach, and strong collaboration across the organization.

The ideal candidate is looking to deepen their understanding and contribute to the company's bottom line through effective delivery. You will have significant autonomy to support the invoice vetting team in achieving high performance and meeting shop visit cost improvement targets.

Join us and be part of an inclusive culture that invests in your continuous learning and development, providing access to a broad range of experiences.

Key Accountabilities

• Develop and lead a high-performing invoice management team.

• Enhance oversight of vetting $1 billion in invoices monthly to prevent cost leakage.

• Collaborate with the off-wing operations team to ensure strong cost control within the MRO network and take appropriate actions to manage shop visit content.

• Contribute to the strategic initiative to reduce Shop Visit Cost through data insights, idea generation, and implementation of benefits.

• Report progress via the WAVE tool for accurate updates to the Rolls-Royce board.

• Increase Customer Responsible Charges (CRCs) by £250m annually through process rigor and justification.

• Resolve escalations promptly to prevent recurrence.

• Implement audit actions and drive process improvements, including query management.

• Act as a point of contact for ongoing process improvement initiatives related to invoice vetting and payment.

• Deputize for the Programme Executive for Shop Visit Cost when needed.

Who we're looking for

At Rolls-Royce, we prioritize safety, integrity, simplicity, and making a difference. Our principles are core to our behavior and assessment process.

Qualifications include at least a degree or equivalent industry experience.

You should have the ability to inspire and develop teams, possess leadership courage to challenge the status quo, and experience in fostering a culture of cost ownership and accountability.

Strong financial and business acumen, self-motivation, flexibility, and initiative are essential. Proven skills in managing large data sets and translating insights into decisions, along with excellent communication and stakeholder management skills, are required.

Job Category

Service Operations

Posting Date

04 Aug 2025; 00:08

Posting End Date

18 Aug 2025

Company

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