Service Operations Manager - Fire and Security

TN United Kingdom; Redhill; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

An established industry player in the fire and security sector is seeking a dynamic Service Operations Manager to lead service delivery and enhance operational efficiency. This role involves managing a dedicated team across South England, ensuring compliance with industry standards while fostering strong client relationships. With a competitive salary and benefits package, including a company car and ample holiday, this opportunity is perfect for those looking to make a significant impact in a vital industry. If you have a passion for leadership and a track record in service management, this position could be your next career step.

Benefits

33 days holiday

Company car

Progression opportunities

Qualifications

• Proven experience managing fire and security systems in South East England.
• Strong leadership and team management skills.

Responsibilities

• Lead and motivate a team of technicians and installers.
• Manage service delivery to meet KPIs and SLAs.
• Build and maintain strong client relationships.

Skills

Management of fire and security systems

Leadership skills

Communication skills

Knowledge of industry standards (BAFE, FIA, NSI, SSAIB)

Job description

The provided job description has a generally acceptable structure but requires improvements in formatting, clarity, and conciseness to enhance readability and professionalism. Below is a refined version that maintains the original content and intent:

Service Operations Manager - Fire and Security, Redhill

Client: Fire and Security Careers

Location: Redhill, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Reference: [Insert Reference]

Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

We are seeking a highly skilled Service Operations Manager in Fire and Security to oversee service delivery, account management, and continuous improvement. The role involves managing a team of maintenance engineers and support staff across South England, ensuring compliance with industry standards, and enhancing operational efficiency.

Key Responsibilities:

• Lead and motivate a team of technicians, installers, and support staff.
• Manage service delivery to meet KPIs and SLAs, ensuring high customer satisfaction.
• Develop and implement operational processes for efficiency and compliance.
• Build and maintain strong client relationships, acting as a point of escalation for issues.
• Coordinate field visits and office activities to ensure seamless operations.

Skills and Experience:

• Proven experience managing fire and security systems, preferably in South East England.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of industry standards such as BAFE, FIA, NSI, SSAIB.

Benefits:

Salary circa £65,000 - £70,000 per annum plus bonus, 33 days holiday, progression opportunities, and a company car.

Location involves attending the Surrey/Sussex office 2-3 days a week and visiting customers and engineers across South England.

If you have managed operations or service engineering teams within fire and security, apply now by contacting Steve Eley at Fire and Security Careers or send your CV.