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A leading mechanical contractor in the UK is seeking a Service Operations Manager to oversee the daily operations in the Service Department. The ideal candidate will have significant experience in managing service operations, integrating trades, and ensuring customer satisfaction. This is a full-time, salaried role with opportunities for bonuses and career advancement, reflecting the organization’s commitment to employee growth and development.
Job Description
Service Operations Manager
Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring a Service Operations Manager for our Service team, located in our Thornton, CO., office.
About Murphy Company
Since 1907, Murphy Company has been a leading mechanical contractor in St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, integrity, and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.
Position Summary:
The Service Operations Manager oversees daily operations within the Service Department at a Mechanical Contractor, ensuring efficient coordination of Mechanical, Plumbing, and Sheet Metal trades. This role is responsible for managing service dispatch, customer interactions, preventive maintenance contracts, and workforce planning while promoting safety, quality, and continuous improvement. This is a salaried, bonus-eligible position. Compensation is based on both experience and assigned responsibilities, recognizing that some candidates may grow into the full scope of the role over time. Murphy Company is committed to investing in high-potential individuals with operational experience who align with the company’s values and long-term goals.
Essential Duties and Responsibilities:
Specific Responsibilities:
Qualifications:
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Compensation & Benefits:
This is a full-time, salaried position that is bonus-eligible, based on individual and departmental performance. The compensation package will reflect the candidate’s experience as well as the scope of their current and future responsibilities, with the understanding that the role may evolve as the individual develops. Murphy is willing to invest in the right candidate, including providing support and development opportunities as needed. Benefits and incentives may be tailored as part of a negotiated total compensation package.
Working Conditions:
Primarily office-based role (80-85%), with regular visits to job sites (15-20%).
Note: This job description represents typical tasks and responsibilities. Additional duties may be assigned as needed to meet evolving business requirements.