Service Operations Manager

Sunil Goel & Associates, CAs; Carlisle; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading charity organization is seeking a Perpetrator Service Operations Manager based in Carlisle, England. The role involves leading services that support individuals at risk of domestic abuse and driving positive change within the community. The ideal candidate will have a strong background in project leadership and customer service along with a commitment to teamwork and the ability to manage complex needs. This position offers flexible working options and various employee benefits.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Enhanced sick pay allowances

Training and development opportunities

Qualifications

• Track record in leading projects and developing new service provision.
• Evidence of reliable and timely reporting.
• Ability to take responsibility for workload and decision-making.

Responsibilities

• Ensure support aligns with Drive Partnership objectives.
• Contribute to Drive model development through service reviews.
• Act as a champion for Drive in local and national events.

Skills

Project leadership

Customer service

Adaptability

Resilience

Job description

We have an exciting opportunity for a Perpetrator Service Operations Manager to join the Drive team in Cumbria, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What We Offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About The Role

This role is based in Cumbria.

The Drive Partnership, Formed By Respect, SafeLives And Social Finance, Is Working To Transform The National Response To Perpetrators Of Domestic Abuse. They Work To End Domestic Abuse And Protect Victims By Disrupting, Challenging, And Changing The Behaviour Of Those Who Are Causing Harm. Together They Have Developed The Drive Project To Address a Gap In Work With High-harm, High-risk Perpetrators Of Domestic Abuse. They Also Work To Advocate For Systems And Policy Change- To Develop Sustainable, National Systems That Respond More Effectively To All Perpetrators Of Domestic Abuse.

Perpetrator Service Operations Manager You Will

• Ensure that all support and advice given is in line with Drive Partnership key messages and strategic objectives.
• You will contribute to the development of the Drive model through service reviews, supporting the Drive Partnership in delivery challenges and implementation of changes to the Drive operational model.
• You will act as a champion for Drive across the area in all aspects of development and delivery. You will be expected to represent the service at local and national events; deliver training and presentations as appropriate.
• You will support the Commissioner and Drive Central Team in identifying and securing resources and implementing future funding plans agreed for the service.
• You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.

You Will Need

• Have a track record in leading projects and developing new service provision. Use support and guidance from Line Manager/Practice Advisor/Drive Central Team and steering group or elsewhere to support personal and agency effectiveness.
• Have evidence of keeping reliable and timely reporting and meeting deadlines.
• Can take responsibility for own workload and has confidence in their own ability to make decisions.
• Understands decision making rights within their role and applies this consistently.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How To Apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.