Service Operations Lead - IT MSP

Verus Recruitment; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A recruitment agency is looking for a Service Operations Manager in Sheffield. This pivotal role requires overseeing the service desk operations and leading a dedicated team to ensure high standards of customer service. The ideal candidate will have experience in managed services, possess strong leadership skills, and be able to manage performance effectively. This role offers a salary between £40,000 and £50,000, focusing on personal development within a collaborative environment.

Benefits

Strong investment in personal development

Free parking

Regular team meetings

Social events

Qualifications

• Experience in an MSP or IT managed services environment.
• Strong understanding of a service desk operations.
• Proven ability to lead people and drive improvement.

Responsibilities

• Overseeing daily running of the service desk.
• Managing service desk staff performance.
• Acting as escalation point for service issues.

Skills

Operational leadership

Team leadership

Customer experience management

Performance management

Analytical skills

Communication skills

Job description

A recruitment agency is looking for a Service Operations Manager in Sheffield. This pivotal role requires overseeing the service desk operations and leading a dedicated team to ensure high standards of customer service. The ideal candidate will have experience in managed services, possess strong leadership skills, and be able to manage performance effectively. This role offers a salary between £40,000 and £50,000, focusing on personal development within a collaborative environment.