Service Operations Lead: Acute Medicine & ID

London North West Healthcare NHS Trust; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an experienced operational administrator to support day-to-day management of Acute Medicine, SDEC and Infectious Diseases. You will coordinate administrative support across services and help maintain smooth daily operations.

The role focuses on data capture, activity reporting, KPIs and performance monitoring, ensuring timely patient flow and high-quality patient experience.

Responsibilities

• Support day-to-day operational management of Acute Medicine, Medical SDEC and Infectious Diseases, ensuring safe, efficient and patient-centred service delivery.
• Provide full and flexible administrative support across all service areas, ensuring robust systems and smooth daily operations.
• Maintain efficient and accurate data capture systems to support activity reporting, coding, KPIs and performance monitoring.
• Contribute to delivery of patient-centred services ensuring high-quality patient experience and timely access to care.
• Deputise for the Service Manager when required, providing operational leadership and decision-making support.
• Analyse operational and performance reports and work with SDM/GM to address capacity gaps and service pressures.
• Monitor the patient journey ensuring investigations, results and clinical actions occur in a timely manner to optimise flow.

Job description

London North West University Healthcare NHS Trust is seeking an experienced operational administrator to support day-to-day management of Acute Medicine, SDEC and Infectious Diseases. You will coordinate administrative support across services and help maintain smooth daily operations.

The role focuses on data capture, activity reporting, KPIs and performance monitoring, ensuring timely patient flow and high-quality patient experience.