Service Operations Engineer

JR United Kingdom; Gloucester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading cyber technology company focused on national security. The role offers diverse responsibilities in IT operations, including incident management and hardware support, alongside opportunities to work with cutting-edge technologies, ensuring a secure and efficient infrastructure. Employees enjoy a comprehensive benefits package in a dynamic work environment.

Benefits

Life Insurance - X4 Salary

25 Days Holiday + Bank/Public Holidays

Cycle to Work scheme

Enhanced Maternity & Paternity leave

Team Away Days

Free on-site parking

Casual dress code

Free fruit in the office

Qualifications

• Minimum 1-2 years in IT Operations.
• Experience with security monitoring tools and Linux infrastructure.
• Familiarity with deployment automation tools required.

Responsibilities

• Manage incident responses and major incidents.
• Support hardware provisioning and infrastructure projects.
• Automate improvement initiatives related to IT operations.

Skills

Linux

Python

Networking

Scripting

Cybersecurity

Education

CCNP

NSV-DV clearance

Tools

SIEM tools (e.g., Splunk)

VMWare

Ansible

Git

CI/CD

Mobile Device Management (MDM)

Job description

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PentenAmio is a multi-award winning cyber technology company dedicated to strengthening our nation’s security and prosperity through new and innovative technology. Our advanced hardware and software products and services support our clients with Secure Mobility, Applied Artificial Intelligence and Innovation and Technical Services Solutions. To find out more visit our website at pentenamio.com.

Typical Activities Include:

• Incident and Major Incident Management
• Release and Deployment activities
• Fulfilling service requests such as information requests or new hardware requests
• Hardware provisioning activities
• Hardware support
• Provisioning of new End User Devices
• Automation and improvement initiatives
• You will also actively support infrastructure build projects. Helping design, build and facilitate their smooth transition into service and assist with testing and assessing technologies to enhance the security or capabilities of the environments.

What we're looking for:

• Linux operating system and infrastructure applications
• Experience with Docker or container-based infrastructure.
• Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
• Basic to intermediate level of scripting skills e.g. Python, Bash
• Basic understanding of HTTP/HTTPS Webservers and knowledge of SQL Databases.
• Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
• Experience with or knowledge of Security Monitoring tools (i.e. Nessus).
• Knowledge of ESXi hosts and vCentre technologies.
• Experience in firewalled Network/Gateway environments

Qualifications & Eligibility

To be eligible for this position you must:

• Be an British citizen; and
• Hold or be able to obtain a NSV-DV clearance.
• IT Operations experience - minimum of 1-2 years.
• CCNP
• Experience of using collaboration tools e.g. Atlassian Confluence & JIRA.
• Mobile Device Management (MDM) knowledge.
• Experience with SIEM tools e.g. Splunk.
• Experience with VMWare, Veeam Backup.
• Experience with Windows server platforms.
• Experience of using deployment automation tools such as Ansible, Git, CI/CD.
• Experience of SIP/Voice over IP.
• Experience of IPSec VPN knowledge.
• Experience of working with monitoring systems like checkMK.
• Understanding of cryptographic technologies.

Why Work at PentenAmio?

At PentenAmio, we value our employees and offer a comprehensive benefits package, including:

• Life Insurance - X4 Salary
• Salary Sacrifice Company Pension, matched up to 10%
• 25 Days Holiday + Bank/Public Holidays
• Option to buy an additional 37.5 holiday hours
• Cycle to Work scheme
• Coffee & Cake mornings every fortnight
• EV Salary Sacrifice scheme
• Enhanced Maternity & Paternity leave
• Team Away Days
• Free on-site parking
• Casual dress code
• Free fruit in the office

PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.

This role / position description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically at the Company’s discretion.