Service Operations Coordinator - Acocks Green, £26,000 Per Annum

TN United Kingdom; Birmingham; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a Service Operations Coordinator to join their dynamic team in Birmingham. This role offers a unique opportunity to contribute to a values-led organization focused on improving lives through high-quality care. You will be instrumental in managing operational functions, supporting onboarding, and ensuring data accuracy. With flexible working options and a supportive culture, this position is ideal for a detail-oriented administrator eager to make a meaningful impact in the care sector. Join a dedicated team where your contributions will help shape the future of care services.

Benefits

Flexible Working Options

Supportive Culture

Development Opportunities

Qualifications

• Confident administrator with strong organisation skills.
• Previous experience in care, health, or business operations.
• Excellent communication skills with a proactive mindset.

Responsibilities

• Monitor and manage referral portals and internal communications.
• Coordinate internal meetings and support documentation.
• Assist with onboarding and compliance tasks.

Skills

Organisation Skills

Communication Skills

Admin Experience

Tech-Savvy

Detail-Focused

Tools

Spreadsheets

Databases

Cloud-Based Systems

Job description

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Service Operations Coordinator - Acocks Green, £26,000 Per Annum, Birmingham

Client: Midway Care

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4619c2ac6e0c

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

This isn’t your average admin job — it’s a chance to be at the heart of a fast-paced, impactful care environment.

As our Service Operations Coordinator, you’ll be the engine behind our operational and business development functions. From managing vital referral communications and trackers to supporting onboarding, meetings, and data accuracy, you’ll play a key role in keeping everything on track — and improving how we do it.

You’ll work with passionate colleagues across services and departments to help deliver high-quality support to people with complex mental health needs and learning disabilities.

Key Responsibilities

• Monitor and manage referral portals, BD and Ops inboxes
• Maintain accurate trackers, service descriptors, and vacancy lists
• Coordinate internal meetings, rotas, and support documentation
• Assist with onboarding new starters, ID badges, and compliance tasks
• Upload, file, archive and support the upkeep of internal systems
• Communicate with commissioners, social workers, and care teams
• Provide support with data entry, scheduling, IT tickets, and minute-taking
• Contribute to cyclical tasks like KPI reporting, H&S checks, and training support

What We’re Looking For

• A confident, detail-focused administrator with strong organisation skills
• Comfortable juggling tasks, meeting deadlines, and working independently
• Excellent communication skills – written and verbal – with a proactive mindset
• Previous admin experience (ideally in care, health, or business operations)
• Tech-savvy: confident using spreadsheets, databases, and cloud-based systems
• Familiarity with social care environments and referral processes is a plus

Why Join Us?

• Be part of a values-led team improving lives across our supported living and residential services
• Varied role with meaningful daily impact and development opportunities
• Flexible working options (hybrid model)
• Supportive culture where ideas and improvements are welcomed
• Apply now and be part of something bigger.

Skills Needed

About The Company

Midway Care Group is a provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company empowers individuals to lead fulfilling and independent lives. With a dedicated team and a commitment to continuous improvement, Midway Care Group is a trusted community provider.

Company Culture

At Midway Care Group, our culture is driven by empathy, respect, and personal growth. We foster a collaborative, supportive environment where staff and those we care for can thrive. We prioritize learning, teamwork, and open communication to ensure everyone feels valued and empowered to make a difference.