Service Operations Business Analyst

Expert Employment; High Wycombe; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading recruitment agency seeks a Service Operations Business Analyst to enhance field maintenance management systems. The ideal candidate will have strong analytical skills, SQL experience, and knowledge of service operations in manufacturing, aerospace, or biotech. Responsibilities include documenting processes, analyzing business needs, and developing related documentation and reports using Power BI. Located in High Wycombe, this role offers opportunities for impactful contributions in system optimization.

Qualifications

• Strong data analysis skills including SQL reporting.
• Ability to engage with the Service team and the IT team.
• Experience in documenting and mapping processes.

Responsibilities

• Understanding, documenting and mapping Equipment Services delivery processes.
• Analysing the Service Operations business needs.
• Developing Field Service Management documentation.
• Engaging with teams to develop reports and forecasts using Power BI.

Skills

Analytical experience supporting a Service process

Experience of Field Service Management systems

SQL report writing experience

Manufacturing knowledge

Aerospace knowledge

Biotech knowledge

Defence knowledge

Good conceptual, analytical, and communication skills

Power BI or similar analytical tools

Education

Bachelor's degree in Business, IT, engineering, or a related

Tools

Power BI

SQL

Job description

Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe.



The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.


Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.


Good conceptual, analytical, and communication skills.


Power BI or similar analytical tools.

Responsibilities

Understanding, documenting and mapping Equipment Services delivery processes.

Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.

Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.

Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g.

SQL report writing.