Service Operations Analyst

ZipRecruiter; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Service Operations Analyst to join their team in Manchester. In this role, you will monitor service levels, handle incidents, and ensure operational efficiency. The ideal candidate will possess strong analytical skills and experience in service operations, driving the improvement of KPIs and service performance.

Qualifications

• Strong analytical skills and attention to detail.
• Experience in monitoring KPIs and service levels.
• Ability to handle and investigate lower severity incidents.

Responsibilities

• Review current service levels and monitor KPIs.
• Investigate and manage lower severity incidents.
• Collaborate with teams to ensure operational efficiency.

Job description

Overview

Join us as our Service Operations Analyst at Peregrine Resourcing.

The role

As a Service Operations Analyst, aligned to one or more services you'll be a key player in the operational day to day activity of that service. You will regularly review the current service levels of your aligned service(s) monitoring KPIs, as well as investigating and handling lower severity incidents, proactively detectin...