Service & MOT Technician

Citygate Automotive Ltd; High Wycombe; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive company is seeking a skilled Vehicle Technician to maintain and repair vehicles. The ideal candidate will ensure excellent customer experiences and execute high-quality repairs. This role provides opportunities for professional development in a well-equipped workshop. Join us if you are driven and ready to make an impact.

Benefits

Training and development opportunities

Supportive team environment

Clear career progression

Qualifications

• Proven experience in a professional workshop.
• Confident using diagnostic equipment.
• Full UK driving licence required.
• Experience with commercial vans is a bonus.

Responsibilities

• Carry out routine maintenance and repairs on vehicles.
• Identify worn components using health checks.
• Ensure customer experiences exceed expectations.
• Document findings accurately and follow company standards.

Skills

Attention to detail

Teamwork

Communication skills

IT systems usage

Customer service

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Tools

ODIS diagnostic tool

Job description

Vehicle Technician
Join our team and be part of something exceptional.

About the Role
As a Technician at Citygate, you'll play a vital role in keeping our customers safely on the road. You'll be responsible for the servicing, diagnosis, and repair of Volkswagen Commercial Vehicles and other brands we represent. It's more than just fixing cars — it's about building lasting relationships with customers and colleagues alike, offering expert advice, and delivering top-notch service every time.

We're looking for someone who shares our passion for quality, integrity, and teamwork — someone who takes pride in what they do and is ready to grow with us.

What You'll Be Doing

In the Workshop

• Carry out routine maintenance, fault diagnosis, and repairs on a range of vehicles, including Volkswagen Commercial Vehicles.

• Work efficiently and with enthusiasm in a dynamic, high-standard workshop.

• Identify worn components and report clearly using digital health checks and customer video updates.

• Spot and act on upsell opportunities that genuinely benefit our customers.

• Keep your workspace clean, safe, and organised.

• Stay up to date with technical information and training — we'll support your learning every step of the way.

Delivering Great Customer Experiences

• Always aim to exceed customer expectations with a friendly, professional approach.

• Take ownership of your work and customer interactions, ensuring vehicles are well cared for and returned in top condition.

• Represent Citygate with pride — in both your appearance and attitude.

• Communicate clearly with customers, offering advice and insight that helps them make informed decisions.

• Handle any concerns with empathy and professionalism, seeking support where needed.

Teamwork and Communication

• Work closely with your colleagues in the workshop and front-of-house teams to ensure a seamless service.

• Keep service advisors and workshop control updated on progress and findings.

• Create informative and engaging video content for customers about their vehicle's condition.

• Share customer feedback to help us continuously improve.

Systems and Processes

• Accurately use all diagnostic tools and systems, especially ODIS.

• Complete all documentation and reporting with care and attention to detail.

• Follow all company standards, legal requirements, and warranty guidelines.

What We're Looking For

• NVQ Level 3 (or equivalent) in Light Vehicle Maintenance and Repair.

• Proven experience working efficiently in a professional workshop.

• A positive, team-first attitude with great communication skills.

• Confident using IT systems and diagnostic equipment.

• Strong attention to detail and a genuine pride in your work.

• A full UK driving licence is required.

• Experience in a main dealer or with commercial vans is a bonus, but not essential.

Why Join Citygate?
You'll be part of a supportive, professional team that's passionate about doing things the right way. We invest in our people with training, development, and clear progression opportunities. You'll work with cutting-edge vehicles and technology in a well-equipped workshop, backed by a company that values your skills and contributions.

Ready to take the next step?
If you're driven, skilled, and ready to make an impact, we'd love to hear from you. Apply today and become part of the Citygate journey.