Service & Modernisation Sales Manager

KONE; Basingstoke; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

KONE is seeking a Sales Manager for Service & Modernisation to lead the regional sales team across London & South. You will drive growth, develop talent, and strengthen customer partnerships while delivering sustainable business results.

You will combine strategic thinking with hands-on leadership, coaching team members, and collaborating with cross-functional colleagues to ensure customer value and long-term success.

Qualifications

• Experience leading, coaching, and developing sales professionals.
• Collaborative leadership style with a passion for helping others succeed.
• Track record delivering sales growth and strong commercial performance.
• Strong relationship-building and stakeholder management skills.
• Experience managing pipelines, forecasts, and sales performance metrics.

Responsibilities

• Inspire, coach, and support a talented multi-skilled sales team across London & South.
• Lead delivery of regional sales targets across orders, revenue, profitability and customer growth.
• Identify new opportunities while strengthening existing customer relationships.
• Champion a proactive sales culture focused on customer value and long-term relationships.
• Collaborate with operations, service, finance and leadership functions to drive results.
• Develop trusted partnerships with customers, consultants, developers, and contractors.

Skills

Sales leadership

Coaching

Relationship building

Forecasting

Stakeholder management

Commercial awareness

Job description

Sales Manager – Service & Modernisation

Lead Growth. Develop People. Make an Impact.

At KONE, we believe great leadership is about enabling others to succeed. We are looking for an inspiring and commercially minded Sales Manager to lead our Service & Modernisation sales team across London & South.

Sales Manager – Service & Modernisation

Lead Growth. Develop People. Make an Impact.

At KONE, we believe great leadership is about enabling others to succeed. We are looking for an inspiring and commercially minded Sales Manager to lead our Service & Modernisation sales team across London & South.

This is an opportunity for an experienced sales and people leader who enjoys building high-performing sales teams, developing talent, strengthening customer partnerships, and delivering sustainable business growth. You will combine strategic thinking with a hands‑on approach, supporting your team, engaging with customers, and creating an environment where everyone can perform at their best.

As part of the London & South Leadership Team, you will help shape regional success while working collaboratively with colleagues across the wider business.

What You Will Be Doing

Leading and Developing People

• Inspire, coach, and support a talented multi-skilled sales team.
• Create an inclusive, high‑performing culture where everyone feels valued and empowered to contribute.
• Provide regular coaching, mentoring, and career development support.
• Encourage collaboration, accountability, and continuous learning.
• Build future leadership capability and succession within the team.

Driving Growth and Customer Success

• Lead the delivery of regional sales targets across orders, revenue, profitability, and customer growth.
• Help your team identify and secure new opportunities while strengthening existing customer relationships.
• Support key customer discussions and strategic sales opportunities.
• Champion a proactive sales culture focused on customer value, long‑term relationships, and sustainable growth.
• Promote KONE's innovative digital and value-added solutions.

Working Alongside Your Team

• Support team members in customer meetings and strategic opportunities.
• Provide practical coaching and guidance throughout the sales cycle.
• Share best practices and celebrate success across the team.
• Work collaboratively with colleagues across operations, service, finance, and leadership functions.

Building Strong Relationships

• Develop trusted partnerships with customers, consultants, developers, contractors, and other key stakeholders.
• Support strategic account growth and customer retention.
• Ensure customers receive solutions that meet their current and future needs.
• Represent KONE as a credible and trusted business partner.

What We Are Looking For

• Experience leading, coaching, and developing sales professionals.
• A collaborative leadership style and a genuine passion for helping others succeed.
• Experience delivering sales growth and commercial performance.
• Strong relationship-building and stakeholder management skills.
• Commercial awareness and confidence in customer-facing environments.
• Experience managing pipelines, forecasts, and sales performance metrics.
• The ability to work effectively across teams and functions.

Success in This Role

• Delivering sustainable sales growth and profitability.
• Developing an engaged, high-performing team.
• Building strong and lasting customer relationships.
• Expanding strategic opportunities across the region.
• Contributing positively to the success of the London & South Leadership Team.

Why Join KONE?

At KONE, we are committed to creating a workplace where everyone can thrive. We value different perspectives, experiences, and backgrounds because we know diverse teams drive better outcomes for our customers and our business.

You will join an organisation that invests in its people, supports career development, encourages flexible ways of working, and believes great leadership comes in many forms.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

Sustainability is an integral part of our culture and the daily practice.

We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html