Service Manager, York

Avalon Group; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discounts at high street retailers

Gym membership discounts

Health Cash Plan

24/7 advice helpline

Bonus for recommending a friend

Job summary

Avalon Group is looking for a Service Manager in York to lead a team of Support Workers and manage customer cases. The role involves ensuring compliance with CQC standards and the Avalon quality assurance framework, while improving services through positive relationships with customers and managers.

The ideal candidate will have demonstrable management experience in social care, the ability to interpret CQC standards, and a driving license. Exclusive employee benefits include health cash plans and specialist training.

Qualifications

• Management experience in social care with a team.
• Understanding of CQC fundamental standards.
• Car driver with vehicle for business purposes.
• Willingness to work in local services and office.

Responsibilities

• Manage a team of Support Workers.
• Handle customer case load and assessments.
• Ensure compliance with regulations and quality frameworks.
• Work positively with customers and service commissioners.

Skills

Demonstrable management experience in social care

Ability to interpret CQC standards

Driving license and vehicle use for business

Flexibility to participate in out-of-hours on-call

Job description

Award winning in-house training with opportunities to develop your career

24/7 Everyday Advice helpline, giving you impartial guidance regarding any personal matters or concerns you may have

On Call support 24 hours a day

Discounts at high street retailers and on gym memberships

Contractual sick leave allowance

Access to our Health Cash Plan

Paid travel expenses between consecutive sessions of support

Free onsite parking

£250 bonus for recommending a friend to become a support worker

Service Manager, York

Avalon has been delivering innovative services for over 30 years. We are a local social care charity led by our purpose: everything we do is to help people to live fulfilling lives, however they choose.

An exciting opportunity has arisen to join our experienced team based at our office in York. Reporting to the Locality Manager (Registered Manager) you will play an active role in the running of our established (and growing!) York service. This is a fulfilling and varied role which will provide opportunity to develop your skills as both a manager and as a social care professional.

What does the role involve?

• Management of a team of Support Workers.
• Day to day management of a customer case load, ensuring assessments, reviews and on-going person-centred outcomes are met.
• Ensuring the service is running in compliance with regulating authorities and Avalon quality assurance framework, including completion of audits of finance and medication.
• Continually improving services offered by Avalon by working positively with our customers and developing good relationships with service commissioners and care managers.

What you need…

• Demonstrable management experience in social care and in line managing a team.
• The ability to interpret and apply CQC fundamental standards of quality and safety.
• To be a car driver with use of a vehicle for business purposes.
• To be willing to work from our office and within local services.
• To be able to work flexibly and participate in the out of hours on call service.

What you will receive…

As an Avalon employee you will receive exclusive discounts on gym memberships and high street retailers, Health Cash Plan, access to a 24/7 employee helpline, and award winning specialist training programmes allowing you to further develop your skills and knowledge. Appointment will be subject to an Enhanced Disclosure and Barring Certificate.

Interested? Click below to complete our quick application form!

We strive to ensure equality of opportunity for all. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, age, disability, sexuality or religion.

Due to the terms of our sponsorship licence, we are currently not able to accept applications from those requiring sponsorship. Please only apply if you are already a resident in the UK with no sponsorship requirements.