Service Manager (XN08)

Leeds Teaching Hospitals; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare organization in Leeds is seeking a Corporate Service Manager for a 12-month secondment. This role involves managing projects within the Outpatient Transformation Programme and improving service delivery. Ideal candidates will have NHS middle management experience and a graduate qualification. Strong analytical, communication, and project management skills are essential.

Qualifications

• Experience at middle management level in the NHS.
• Ability to prepare business cases and lead others.
• Experience in presentation, coaching, and facilitation.

Responsibilities

• Manage a complex programme of interdependent projects.
• Lead the redesign of services and business processes.
• Support development of performance improvement initiatives.

Skills

Good communication skills

Project management skills

Analytical skills

Interpersonal skills

Time management skills

Education

Graduate level qualification

Masters level study or equivalent experience

Job description

We are seeking a motivated and dynamic individual to join our team for a 12-month developmental secondment as Corporate Service Manager, playing a pivotal role in driving forward our Outpatient Transformation Programme and wider initiatives to improve quality and experience and service delivery across the Trust.

Expected Shortlisting Date: 24/10/2025

Planned Interview Date: 05/11/2025

Main duties of the job

As part of this role, you will work with all Clinical Service Units to standardise practice and improve pathways. You will contribute to embedding GIRFT best practice principles and ensure alignment with collaborative programmes across the West Yorkshire Association of Acute Trusts (WYAAT), working across organisational boundaries to deliver sustainable improvements.

Key responsibilities include leading and coordinating projects within the Outpatient Transformation Programme, ensuring milestones and deliverables are achieved. You will support the development and delivery of Trust-wide performance improvement initiatives, aligning with strategic priorities and system-wide programmes. You will also embed GIRFT best practice recommendations into outpatient redesign and performance improvement workstreams, and provide high-quality project and programme management support.

About us

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. We reserve the right to close, delay or remove adverts while this process is completed.

Job responsibilities

The Service Manager will manage a complex programme of interdependent projects across clinical service units, ensuring development of financially affordable solutions to capacity and quality issues that affect multiple areas of the Trust. You will work in partnership with clinical staff, commissioners, managers, and users to lead the redesign of services and business processes.

Person Specification

Experience

• Experience at middle management level in the NHS, including business planning, budgetary management, and service improvement.
• Able to prepare business cases/lead others through the process. Experience in presentation, coaching, and facilitation.

Qualifications

• Graduate level qualification. Study at Masters level or equivalent relevant experience. Understanding of the Health and Social care management environment and roles and responsibilities.
• Ability to assimilate & co-ordinate various agendas prioritising appropriately. Performance management methodology.

Skills & Behaviours

• Ability to analyse complex information to support managerial decision-making. Good communication, presentation & interpersonal skills.
• Able to influence, negotiate, and build working relationships. Motivated and enthusiastic. Assertive & Decisive. Excellent time management and performance management skills.
• Strong prioritisation skills with the ability to manage competing demands.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.