Service Manager, UK

Maximus; England; Remote; GBP 65,000 - 90,000; Full time

Job summary

MAXIMUS is seeking a Service Manager to lead the Hertfordshire health improvement contracts, primarily the Child Weight Management service. You will manage multidisciplinary teams, engage with commissioners and stakeholders, and ensure delivery against SLAs and quality standards.

The role requires regular face-to-face engagement, strategic development, and data-driven reporting to drive population health outcomes and reduce inequalities across areas.

Qualifications

• Degree or equivalent in Health Promotion, Public Health or related field.
• At least 3 years in health or social care post with management experience.
• Proven ability to lead multi-disciplinary teams and manage stakeholders.
• Experience delivering programmes in line with contractual requirements and SLAs.
• Strong data, reporting and governance skills.

Responsibilities

• Lead day-to-day operations of the contract portfolio across Hertfordshire.
• Develop strategies to maximise engagement and referrals meeting contractual targets.
• Build partnerships with commissioners and local stakeholders.
• Ensure governance, quality standards and data reporting are maintained.

Skills

Stakeholder management

Leadership

Communication skills

Education

Degree in Health Promotion/Public Health

Diploma/Masters in Health Promotion/Health Studies

Tools

Microsoft Office

Job description

This role will managing the Hertfordshire Team, so you need to live locally or within a commutable distance of Hertfordshire.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role will managing the Hertfordshire Team, so you need to live locally or within a commutable distance of Hertfordshire.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Service Manager is accountable and responsible for the successful delivery of a portfolio of health improvement contracts across Hertfordshire, primarily our Child Weight Management service. They will lead and support multidisciplinary teams to deliver high-quality, evidence-based services that meet and exceed contractual requirements, improve population health outcomes and reduce health inequalities across multiple local authority areas. The role requires regular face-to-face engagement with commissioners, local authority representatives, healthcare partners, community stakeholders and delivery teams to maintain strong working relationships, support service development, review performance and identify opportunities for continuous improvement and innovation. As part of this the Service Manager will:

• Lead, motivate and support the day-to-day operations of the contract portfolio, ensuring teams are appropriately trained and competent to deliver lifestyle, prevention, screening and behaviour change services to the highest standards of care.
• Create and deliver effective strategies to maximise participant and stakeholder engagement, drive referrals and achieve contractual performance targets across all commissioned services.
• Build and maintain strong partnerships with commissioners and key stakeholders through regular face-to-face performance reviews, contract meetings, service visits and collaborative development activities.
• Ensure an evidence-based approach that quantifies and qualifies impact through robust data capture, reporting, evaluation, feedback and case studies across the portfolio.

Accountability

1. 2. Create and establish strong working relationships with internal and external stakeholders and partners
   • Create links and pathways with local services, community organisations and agencies that complement the aims of the service
   • Ensure effective working relationships with locally based health improvement programme leads and managers
   • Promote the service and provide advice and support for referring agencies on the strengths and skills of the service to meet their customers' needs
   • Be a strong conduit between the service and the Commissioners, together with any national and regional networks supporting the development of national and local health aims
   • Facilitate communication and development of relationships between delivery team and wider primary and community care services / groups
   • Overarching management of performance and financial data assigned to partner Service Level Agreements and sub-contractor contracts, including the provision of reports to commissioners and Senior Leadership.
   • Deliver monitoring meetings with external providers, referral partners and other key stakeholders
   • Undertake regular face-to-face meetings with commissioners, local authority representatives, Integrated Care System partners, subcontractors and other key stakeholders to review performance, strengthen partnerships and support contract growth and sustainability.
2. 3. Ensure Quality/Process and Procedures are embedded:
   • Develop the thresholds, referral criteria, pathway policies, procedures and associated administration and forms, ensuring that these are thoroughly tested, user friendly and widely known.
   • Ensure the service meets all quality assurance standards
   • Ensure systems are in place for ongoing review and assessment of service and staff performance
   • Be responsible for the deployment of measures that confirm delivery standards are being met and staff are demonstrating the required competencies in line with their specialist work area
   • Ensure information management processes meet required data management guidelines and systems are in place to satisfy Freedom of Information requests and Information Governance requirements as required
3. 4. Recruiting and developing teams to ensure they are embedded within Maximus and satisfy all required knowledge and quality standards, encourage learning and innovative culture, capturing best practice to inform service design and improvements
   • Facilitate and/or provide formal and informal training to ensure teams meet the required competencies and skills required
   • Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
   • Ensure the whole team are appraised annually, celebrating success and individual growth, whilst creating space and opportunity for any areas of development to be addressed
   • Ensure the teams wellbeing is closely monitored and adopt proactive approaches to drive a compassionate, collaborative and respectful value-led culture
   • Participate in the induction of all new staff, keep accurate and up to date personnel files and ensure mandatory training carried out in a timely manor
   • Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values.
4. 5. Clinical Governance / Audit
   • Ensure the services complies with auditable standards and evaluation relating to use and effectiveness of the service, including comparison with other services provided in other areas
   • Ensure clinical policies, processes are adhered to by the team across the service
   • Support with research (as required) to proactively build our portfolio of evidence and innovation

Key Contacts & Relationships: Internal

• Directors
• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus Central Division
• Maximus companies and associates
• Colleague forums

External

• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported
• Sub-contractors and key partners
• Community stakeholders
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care Networks

Role Requirements

Qualifications & Experience

• Degree or equivalent professional qualification in a relevant field of Health Promotion, Public Health, Health & Social Policy, Social Sciences, or Community Development
• At least 3 years in health or social care related post
• Demonstrable management, leadership and mentoring within a similar role/environment
• Experience of working effectively with a range of stakeholders, with a confident ability to build successful relationships
• Evidence of effective delivery of programmes in line with contractual requirements and service level agreements
• Experience and confident in financial management, able to scrutinise budgets and support / inform P&L reports
• Familiar with business and service risk analysis, experienced in mitigating challenges faced
• Recruiting and developing multi-disciplinary teams
• Practised in writing reports, procedures, policies, popular communications for wider circulation
• Devising, implementing, and analysing performance measures for services
• Experience of delivering service improvements
• Recognised leadership and / or management qualification
• Experience of delivery health screening services (e.g., NHS Health Check)
• Working towards Diploma/Masters in Health Promotion or Health Studies
• Experience in community development in areas of deprivation, Project Management and Developing new services

Individual Competencies

• A strong understanding/knowledge of relevant health and social policy, legislation, and performance frameworks
• A good knowledge of all aspects of health promotion
• A good understanding of the NHS / local government
• A strong understanding of behaviour change principles and methodology.
• Excellent internal and external stakeholder engagement and management
• Expertise in communicating effectively with excellent oral and written communication skills
• Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• The ability to manage time independently and effectively and work to deadlines
• Effective safe and sensitive data management in line with information security standards
• Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes
• Commitment to personal development and training
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements
• Knowledge, understanding and experience of using social marketing
• Knowledge, understanding and experience of applying behaviour science within service delivery

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Apply or refer using the internal links below.

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