Regional Director, UK

Maximus; Greater London; Hybrid; GBP 120,000 - 155,000; Full time

Job summary

Maximus is a global organisation delivering health and employment services. This role leads delivery operations in a defined geography to grow presence, value and impact across London and beyond.

As a senior leader you will manage multi-contract portfolios, work with key client relationships and drive transformation, performance and profitability in a dynamic public-sector environment.

Qualifications

• 5+ years operating in a senior leadership capacity (Director level).
• Degree educated, Masters preferred, strong business acumen and communication skills.
• Commercial experience with high value, multi-contract delivery.

Responsibilities

• Own overall operational P&L for multi-contract geographic unit with ~£150m revenue.
• Ensure delivery of high-quality services and exceed client expectations.
• Provide inspirational leadership to regional delivery teams and maximise talent.
• Hold senior client relationships to support organic growth and retention.
• Drive business transformation to modernise service delivery and profitability.
• Travel flexibly across London operations according to demand.

Skills

Senior leadership

Strategic planning

People leadership

Stakeholder management

Commercial acumen

Communication skills

Education

Masters degree

Job description

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

To lead every aspect of Maximus’ delivery operations in a defined geography in order to grow presence, value and impact.

Key Relationships

Internal

• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA

External

• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations

Accountabilities

Financial – Overall operational P&L responsibility for multi-contract geographic business unit operating multiple contracts delivering target £150+m revenue annually

Performance - ensuring delivery of high quality services and outcomes for customers and exceed client expectations in contracted service delivery

People - Provide inspirational and effective people leadership to regional delivery team, achieving high colleague engagement scores, supporting maximisation of talent

Clients – Hold key senior client relationships to ensure high client satisfaction and draws in Account Management capability as required to support organic growth

Transformation – Provide vision and drive to support the business transformation agenda, modernising service delivery to improve performance, customer satisfaction and profitability

Growth - Act as the Maximus senior leader for interface with key regional stakeholders and customers (eg; devolved administrations, combined authorities, integrated care boards, etc) to support year on year growth, in partnership with the Maximus Growth team

Reputation – ensures the integrity and reputation of Maximus as a trusted delivery partner

Preferred Skills & Qualifications

• 5+ years operating in a senior leadership capacity (ie; Director level role)
• Degree educated (preferably Masters), exceptionally strong on business acumen with excellent written and oral communication skills
• Commercial experience - Proven ability of winning and running high value, high performing, high quality, commercially sustainable contracts
• Demonstrable experience of successfully leading a multi-contract portfolio through geographically dispersed teams and for multiple concurrent clients

• Experience gained within government outsourcing, local authorities, mayoral combined authorities, or other public sector and publicly funded service environments. Experience working in regulated, complex stakeholder settings with an understanding of public service delivery would be advantageous
• Digitally literate with an interest and knowledge of utilisation of emerging technologies

• Leading people - Inspirational and progressive senior leadership style with a strong eye for talent development and track record in successful colleague engagement
• Stakeholder management – strong and respected relationship builder with positive internal and external reputation
• Successful growth-related track record of all elements of the growth cycle, from bid support, mobilisation and successful BAU delivery
• Innovation – A natural thirst for learning, challenges the status quo and acts as both a driver and enabler of change, especially in terms of the utilisation of technology
• Creates Innovative Solutions
• Focuses on the Customer
• Takes Responsibility & Acts with Integrity

Travel Requirements

Must be able to travel flexibly and freely across London operations according to demand

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.