Service Manager- UEC Worthing

University Hospitals Sussex NHS Foundation Trust (279); Worthing; On-site; GBP 47,000 - 55,000; Full time

Job summary

A prominent NHS Foundation Trust in Worthing is seeking a Service Manager to oversee urgent care services. This role involves managing a team and coordinating business support activities while fostering effective service delivery. Candidates should have NHS experience, leadership capabilities, and strong communication skills. The position offers a salary range of £47,810 to £54,710 annually, with opportunities for professional development.

Qualifications

• Experience of managing performance activities in an NHS organisation.
• Experience of managing people.
• Experience of training and coaching staff.
• Knowledge of NHS national targets including RTT and elective pathways.

Responsibilities

• Coordinate business support across the Directorate with strong management skills.
• Support daily operations of UEC services resolving internal and external barriers.
• Work with Clinical Lead and Matron to support service delivery.

Skills

Leadership

Communication

Negotiation

Project Management

Data Interpretation

Budget Management

Conflict Management

Education

Degree or equivalent professional experience

Tools

IT systems

Word

Database Management

Presentation Software

Spreadsheet Management

Job description

Go back University Hospitals Sussex NHS Foundation Trust (279)

Service Manager- UEC Worthing

The closing date is 28 October 2025

An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at Worthing Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.

This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co‑ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required.

Main duties of the job

The post holder will be directly responsible for supporting and co‑coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day‑to‑day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.

Please note the vacancy will close early if we receive sufficient amount of applications

About us

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.

We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.

We look forward to receiving your application & the start of your journey with UHSx.

Job responsibilities

The post holder will be directly responsible for supporting and co‑coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day‑to‑day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.

• Take a proactive lead in the day‑to‑day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
• Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
• To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and ebbulate of information enabling the delivery of the Trusts strategy and objectives.
• Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced

Experience/Qualifications

• Educated to degree level or equivalent professional experience
• Experience of managing performance activities in an NHS organisation
• Experience of managing people
• Experience of IT systems
• Experience of training and coaching staff
• Project Management Qualification
• Knowledge of NHS national targets including RTT and elective pathways
• Experiencing managing rotas and complex schedules

Skills

• Demonstrable previous success in leading and delivering service change and operformance initiatives.
• Evidence of the ability to source, interpret and report on highly complex data.
• Evidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
• Ability to work as part of a team and/or independently across departmental, organisational and professional boundaries.
• Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division.
• Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
• Experience of effectively managing a budget.
• Ability to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co‑operation is required, e.g. sensitive staffing or finance information.
• Conflict management, influencing and negotiation skills
• Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workload and work to deadlines.
• Computer literate in Word, Database, Presentation, Spreadsheet and file management to a high level.
• Ability to interrogate information systems and manipulate data to produce reports.
• Knowledge and understanding of National Development Strategies and delivery of NHS Healthcare services.
• Knowledge understanding of Clinical Governance and risk management systems.

People Management and Development

• Highly developed communication and negotiating skills
• To be able to Lead, motivate and influence individuals both within and external to the organisation
• To facilitate good working relationships with other colleagues across the directorate, Trust and Local Health Economy
• To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information

Strategic

• Demonstrable previous success in leading and delivering change and performance initiatives
• Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
• Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
• Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
• Knowledge and experience in the use of human resource policy and procedure
• Works on own initiative within Trust policies, referring to management for guidance when required

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Sussex NHS Foundation Trust (279)

£47,810 to £54,710 a year per annum, pro rata