Service Manager, Torbay Recovery Initiatives

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 40,000 - 55,000; Full time

Job summary

A UK healthcare provider seeks a Service Manager to oversee the clinical and operational delivery of the TRI drug and alcohol service in Torquay. The successful candidate will promote a strengths-based approach and ensure compliance with standards. Strong leadership and relationship-building skills are essential for managing care for those with substance use issues.

Qualifications

• Experience in managing clinical and operational service delivery.
• Strong background in drug and alcohol treatment services.
• Ability to engage and build relationships with diverse stakeholders.

Responsibilities

• Manage the clinical and operational delivery of TRI service.
• Promote a strengths-based approach within the treatment system.
• Ensure compliance with regulatory quality standards.

Skills

Leadership

Relationship building

Compliance management

Client-centered decision making

Service user involvement

Job description

Job Overview

We are seeking a Service Manager to manage the clinical and operational delivery of the Torbay Recovery Initiatives (TRI) drug and alcohol service in accordance with national best practice and service standards.

TRI is part of the Growth in Action (GiA) Alliance which includes the Torbay Homelessness Hostel and Torbay Domestic Abuse Service (TDAS).

Vision

‘Wherever you are on your journey, Growth in Action aims to offer hope and choice and connect you to the right person, in the right place, when the time is right for you’

Main Duties

• Provide leadership in the provision of TRI community drug and alcohol treatment for adults with substance use related issues in Torbay.
• Strengthen the GiA Alliance Working Model by building and sustaining key organisational relationships with services across Torbay that support people experiencing homelessness, housing insecurity, involvement in the criminal justice system, domestic abuse and sexual violence, mental health challenges, and wider complex needs and vulnerabilities.
• Work with commissioners to ensure compliance of the contract key performance indicators.
• Promote and support development of the GiA Alliance which includes the Torbay Homelessness Hostel and the Torbay Domestic Abuse Service.
• Promote and lead on providing a strengths-based approach with the treatment system.
• Value differences and individuality, showing respect to all.
• Provide an equitable service across the Trust so that all clients have responsive equal access to services.
• Ensure all changes to delivery are informed, effective and make client centred decisions.
• Ensure service is compliant with regulatory quality standards e.g. CQC as well as Trust standards and policies relevant to this service area.
• Work in partnership locally to ensure the best possible outcomes for the people with drug & alcohol addictions.
• Ensure all the staff working in the drug and alcohol services have a voice in changes to services and new ways of working.
• Promote service user and public involvement in the development of the services, where appropriate co-develop and co-design of services.
• Ensure service performance monitoring systems are in place and fully compliant to enable service reporting to NDTMS (National Drug Treatment Monitoring Service) and Torbay Council Public Health Commissioning.
• Lead on incident and complaint investigations in line with Trust policy, ensuring any learning and recommendations are incorporated into future service delivery.

About the Alliance

• Torbay Recovery Initiatives or “TRI” – Drug and alcohol service
• Torbay Domestic Abuse Service or “TDAS” – Domestic abuse service
• Leonard Stocks Centre or “LSC” – Homelessness hostel
• Influenced by current past and future service users
• Those who are passionate about making a positive impact in Torbay

Why do it differently

• Current systems are difficult to navigate
• Too many people involved in someone’s care / road to recovery
• Many different referrals
• Reduce stigma
• Services are currently designed by the wrong people
• People having to tell their story multiple times
• To make us future proof and more cost effective with reduced government funds in times of crisis

What are we working towards

• Services across the alliance working together
• Everything coproduced
• No wrong door approach
• Tell your story once
• Continuity of recovery worker
• People before processes
• Being inclusive and diverse

Contact

For further details or informal visits contact: Simon Acton – General Manager, Public Health
Email: [e-mail]
Telephone: [phone]