Service Manager (Supported Living Accommodation)

TOGETHER FOR MENTAL WELLBEING; Hounslow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Two deputies structure

24 hours support workers

State-of-the-art technology tools and

NVQ training programme

Competitive rewards package

Job summary

Together for Mental Wellbeing invites applications for a Service Manager (Supported Living Accommodation) in Hounslow. You will lead a multi-site team delivering person-centred support, and develop productive links with local commissioners and social care partners.

This role requires strong leadership, experience in mental health services, and a commitment to safeguarding and continuous improvement. A competitive rewards package is offered.

Qualifications

• Strong experience leading and managing care and support services in mental health settings.
• Proven ability to build and sustain relationships with commissioners, managers, teams and community groups.
• Understanding of outcome-based approaches and financial budgeting processes.

Responsibilities

• Lead and manage a multi-site service to deliver person-centred support.
• Develop operational work plans with local knowledge and monitor progress.
• Promote service user leadership and peer support within the team.
• Oversee budget, regulatory compliance, and reporting to funders.

Skills

Mental health services

Commissioner relationships

Outcome-based approach

Lived experience

Budgeting

Independent working

Job description

Service Manager (Supported Living Accommodation) - Hounslow

About the Role

Do you have experience in mental health accommodation services?

Are you passionate about supporting vulnerable people reaching their potential and becoming independent?

Can you lead a multiple site team to embracing change and delivering person centred support?

Can you develop a positive and productive relationship with the local commissioners, the social work team and the Care quality commission?

Join a vibrant service in West London as their service manager.

You will have:

• A structure with two deputies
• 24 hours support workers
• State-of-the-art technology tools and data systems
• Strong leadership support from the organisation
• A full training and NVQ qualification programme
• A competitive reward and benefits package

About Us

You will be proud to be part of the oldest Mental Health charity in the United Kingdom, that combines solid values and traditions with a cutting-edge innovation method underpinned on service user leadership.

Our organisation is based on the values of:

• Collaboration
• Choice
• Integrity
• Resilience

We believe in:

• Continuous improvement
• Learning in an honest and inclusive environment
• Helping each other
• Never give up on people

Key Responsibilities

Functional Responsibilities

• Modelling good working relationships with colleagues and across departments.
• With local knowledge, lead conversations with your manager to develop an operational and service developmental work plan for the team and overseeing its successful completion and review.
• Develop a local stakeholder management plan and ensure the promotion of the service in the community.
• Leading the delivery of high quality, efficient and cost-effective services that empower service users to lead their own care and support.
• Responsible for overseeing the implementation of service user leadership within the service, alongside promoting SUL opportunities across Together locally, ensuring that service users lead their journey to wellbeing in line with Together’s service user leadership strategy.
• Develop peer support within the service, as required, ensuring appropriate support and supervision of all staff and volunteers supporting peer support delivery.
• Responsible for recruitment, leadership and line-management of those who work in the service, including volunteers, so they can deliver their best to service users; responsible for performance management of direct reports, supporting their personal development in a caring, inclusive, and supportive environment.
• Responsible for the operational management of services including through managing compliance requirements’ internally and externally, where appropriate.
• Contribute to the development and maintenance of a high level of skilled practice and an appropriate level of current awareness regarding social, political, legal, professional, and environmental trends that may have bearing upon the service/team.
• Responsible for achieving, monitoring, and contributing to the review of the operational and financial performance targets and standards for the service.
• Ensuring the requirements of internal and external monitoring, auditing and contract compliance, providing accurate reports to funders, and supplying timely information to support good governance and organisational growth.
• Responsible for ensuring Together’s health and safety policy and procedures and quality assurance systems are followed.
• Work with Finance to set the budget, ensuring that financial procedures and controls are in place, understood and implemented, so the budget is continually monitored and achieved.
• Work alongside the quality team on the sharing of information and completion of quality processes and meeting our organisational KPI`s.
• Contribute to the development of our quality processes, both new and existing as well as leading and developing local processes, protocols and guidance.
• Developing and maintaining the high profile of Together with commissioners and other stakeholders, including but not exclusive to, community groups at the local level.
• Promoting Together and representing Together positively at external meetings as required.
• Responsible for contributing to the regular review of the effectiveness and quality of service delivery within the service and team, ensuring service users and other stakeholders are involved in this process.
• Sharing and leading the implementation of learning from adverse incidents across operational areas to ensure high standards of safety and quality within Together services and to ensure continuous improvement of the support received by service users.
  

Key Leadership Behaviours

• Models the highest levels of the Together Values commitment and its associated behaviours, to provide a clear example for all colleagues.
• Ensures that Service User Leadership is at the heart of everything we do. Embedding the service user leadership framework within policy, strategy and process.
  

Skills, Knowledge & Expertise

Essential

• Strong record and good understanding of the issues involved in leading and managing care and support services within mental health services including a demonstrable understanding of social care/ clinical risk assessment and organisational and financial risk.
• Experience of managing and sustaining relationships with a wide range of commissioners, other managers, teams, and community groups.
• An understanding of an outcome-based approach for delivering success.
• A depth of understanding of the needs and aspirations of people experiencing mental distress, which is based on either , your own personal lived experience of mental distress or professional work or voluntary experience, or both.
• Knowledge and understanding of financial controls and budgeting processes and the ability to manage a devolved budget.
• Ability to work independently and creatively using own initiative whilst remaining accountable to line management.
  

About Together for Mental Wellbeing

We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.

Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.

Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.

At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.

As an employer, we are committed to making any reasonable adjustments during the recruitment process.