Service Manager (Supported Living Accommodation)

Together UK; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Together UK in Hounslow is seeking a Service Manager for Supported Living Accommodation. The role leads a multi-site team delivering mental health services, ensuring person-centred care and compliance with funders and regulators.

You will manage a two-deputy structure, supervise 24-hour support staff and drive continuous quality improvement. You will develop local stakeholder relationships, oversee budgets, and promote service excellence across the local community, with a strong focus on user

Qualifications

• Experience in mental health accommodation services.
• Ability to lead a multi-site team and deliver person-centered support.
• Proven ability to develop relationships with commissioners, social work teams and regulatory bodies (CQC).

Responsibilities

• Model strong working relationships across departments and with the manager.
• Lead the operational plan for the team and oversee its delivery and review.
• Develop a local stakeholder plan and promote the service in the community.
• Deliver high-quality, cost-effective services empowering service users.
• Oversee service-user leadership within the service and promote opportunities locally.
• Recruit, lead, and line-manage staff and volunteers; manage performance and development.
• Oversee compliance, governance and contract reporting; monitor budgets with finance.
• Contribute to quality processes and local policy development; share learning from incidents.

Skills

Leadership

Stakeholder management

Budget management

Team management

Operational planning

Job description

Service Manager (Supported Living Accommodation)

Application Deadline: 8 October 2026

Department: Operations

Employment Type: Permanent

Location: Hounslow

Reporting To: Gianluca Zucchelli

Compensation: £ 35238.22 per annum (Basic Salary) plus £ 1940 per annum (Geographical Allowance) plus £ 2925 per annum (Recruitment and Retention Allowance)

Description

Compensation: £ 35238.22 per annum (Basic Salary) plus £ 1940 per annum (Geographical Allowance) plus £ 2925 per annum (Recruitment and Retention Allowance)

Full-Time Permanent
37.5 hours per week

Do you have experience in mental health accommodation services?

Are you passionate about supporting vulnerable people reaching their potential and becoming independent?

Can you lead a multiple site team to embracing change and delivering person centred support?

Can you develop a positive and productive relationship with the local commissioners, the social work team and the Care quality commission?

Join a vibrant service in West London as their service manager.

You will have:

• A structure with two deputies
• 24 hours support workers
• State-of-the-art technology tools and data systems
• Strong leadership support from the organisation
• A full training and NVQ qualification programme
• A competitive reward and benefits package

You will be proud to be part of the oldest Mental Health charity in the United Kingdom, that combines solid values and traditions with a cutting-edge innovation method underpinned on service user leadership.

Our organisation is based on the values of:

• Collaboration
• Choice
• Integrity
• Resilience

We believe in:

• Continuous improvement
• Learning in an honest and inclusive environment
• Helping each other
• Never give up on people

Key Responsibilities

• Modelling good working relationships with colleagues and across departments.
• With local knowledge, lead conversations with your manager to develop an operational and service developmental work plan for the team and overseeing its successful completion and review.
• Develop a local stakeholder management plan and ensure the promotion of the service in the community.
• Leading the delivery of high quality, efficient and cost-effective services that empower service users to lead their own care and support.
• Responsible for overseeing the implementation of service user leadership within the service, alongside promoting SUL opportunities across Together locally, ensuring that service users lead their journey to wellbeing in line with Together’s service user leadership strategy.
• Develop peer support within the service, as required, ensuring appropriate support and supervision of all staff and volunteers supporting peer support delivery.
• Responsible for recruitment, leadership and line-management of those who work in the service, including volunteers, so they can deliver their best to service users; responsible for performance management of direct reports, supporting their personal development in a caring, inclusive, and supportive environment.
• Responsible for the operational management of services including through managing compliance requirements’ internally and externally, where appropriate.
• Contribute to the development and maintenance of a high level of skilled practice and an appropriate level of current awareness regarding social, political, legal, professional, and environmental trends that may have bearing upon the service/team.
• Responsible for achieving, monitoring, and contributing to the review of the operational and financial performance targets and standards for the service.
• Ensuring the requirements of internal and external monitoring, auditing and contract compliance, providing accurate reports to funders, and supplying timely information to support good governance and organisational growth.
• Responsible for ensuring Together’s health and safety policy and procedures and quality assurance systems are followed.
• Work with Finance to set the budget, ensuring that financial procedures and controls are in place, understood and implemented, so the budget is continually monitored and achieved.
• Work alongside the quality team on the sharing of information and completion of quality processes and meeting our organisational KPI`s.
• Contribute to the development of our quality processes, both new and existing as well as leading and developing local processes, protocols and guidance.
• Developing and maintaining the high profile of Together with commissioners and other stakeholders, including but not exclusive to, community groups at the local level.
• Promoting Together and representing Together positively at external meetings as required.
• Responsible for contributing to the regular review of the effectiveness and quality of service delivery within the service and team, ensuring service users and other stakeholders are involved in this process.
• Sharing and leading the implementation of learning from adverse incidents across operational areas to ensure high standards of safety and quality within Together services and to ensure continuous improvement of the support received by service users.

• Models the highest levels of the Together Values commitment and its associated behaviours, to provide a clear example for all colleagues.
• Ensures that Service User Leadership is at the heart of everything we do. Embedding the service user leadership framework within policy, strategy and process.

Skills, Knowledge & Expertise

• Strong record and good understanding of the issues involved in leading and managing care and support services within mental health services including a demonstrable understanding of social care/ clinical risk assessment and organisational and financial risk.
• Experience of managing and sustaining relationships with a wide range of commissioners, other managers, teams, and community groups.
• An understanding of an outcome-based approach for delivering success.
• A depth of understanding of the needs and aspirations of people experiencing mental distress, which is based on either , your own personal lived experience of mental distress or professional work or voluntary experience, or both.
• Knowledge and understanding of financial controls and budgeting processes and the ability to manage a devolved budget.
• Ability to work independently and creatively using own initiative whilst remaining accountable to line management.