Service Manager - Specialist Medicine CSU - till 31.03.27

NHS; Bradford; On-site; GBP 46,000 - 53,000; Full time

Job summary

An expanding healthcare unit is seeking a dedicated Service Manager to enhance patient care and operational efficiency. This role involves collaborating with clinicians and senior staff to ensure high standards of service delivery across multiple specialties. The ideal candidate will have a strong background in middle management, operational planning, and change management, with a focus on delivering exceptional patient outcomes. Join a forward-thinking organization committed to making a difference in the healthcare sector, where your skills will be valued and developed.

Qualifications

• Experience in middle management and operational management.
• Proven ability to manage multi-professional teams effectively.

Responsibilities

• Ensure delivery of safe, effective, and high-quality patient care.
• Manage performance of administrative and clerical staff.

Skills

Negotiation skills

Leadership skills

Analytical skills

Change management

Communication skills

Education

Degree level qualification

Management qualification

Tools

Excel

Business Objects

Job description

Job summary

Closing Date: 15/05/2025 (this may change dependent on response)

Shortlisting to take place in the week following closing date: commencing 16/05/2025

Interview expected to take place in the week following shortlisting: commencing 19/05/2025

A fantastic opportunity has arisen for a secondment to join Specialist Medicine CSU as a Service Manager.

We are looking for a reliable individual who will work in partnership with the specialty leads/clinicians/senior administrative staff to ensure the delivery of safe, effective, and high quality patient care across multiple services.

The post holder will have experience working within a large complex organisation and delivering service improvement, change management and risk management.

This is a unique opportunity for a well-motivated individual to join an expanding busy unit to showcase and develop their skills.

The post holder will also provide management support to the Clinical Service Unit (CSU) triumvirate. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

Main duties of the job

The post holder will also work with CSU staff and other senior managers in the strategic development of the services provided by the CSU.

This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners.

The post holder will ensure that the CSU functions as an integral part of the Trust and that CSU and Trust-wide objectives are achieved simultaneously.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

389-25-7160655

Job locations

Bradford Teaching Hospitals

Duckworth Lane

Bradford

BD9 6RJ

Job description Job responsibilities

Please refer to the attached Job Description and Person Specification for more information about the role.

Job description Job responsibilities

Please refer to the attached Job Description and Person Specification for more information about the role.

Person Specification Experience Essential

• Previous experience at middle management level
• Experience in the management of multi-professional teams underpinned by formal management training
• Demonstrable experience of operational management in a multi- professional environment
• People management experience including appraisal and objective setting, recruitment and retention, disciplinary and performance management processes
• Budgetary management experience and familiarity with cost saving initiatives
• Understanding and experience of complex information analysis essential for informing business, finance and workforce decisions
• Previous experience in operational and strategic planning including options appraisal methodology, project/service development and change management

Desirable

• Experience of working in a complex, externally regulated politically sensitive public sector organisation
• NHS management experience including ensuring administration processes support efficient patient pathways, governance assurance and understanding of AHP/Psychology services

Skills Essential

• Negotiation, influencing and diplomacy skills
• Effective leadership skills and a team player with the ability to work flexibly and across multiple sites in a diverse and highly demanding organisation
• The ability to work under pressure and take direction
• Ability to demonstrate a fair, honest and consistent approach
• The ability to self-manage and demonstrate resilience
• Change management skills including service reconfiguration
• Exceptional analytical skills, literacy and numeracy. Ability to analyse information, manipulate data and formulate reports utilising Excel and Business Objects
• Able to communicate technical information in a complex and sensitive
• Ability to interpret data and form plans for service development based on findings
• Able to demonstrate an approach to working in partnership with other services through effective communication and consultation skills
• Demonstrate the ability to manage clinical and business risks developing action plans to improve/maintain performance as necessary.
• Presentation skills using a variety of options and software packages

Knowledge Essential

• Knowledge of the working of the NHS and wider healthcare system
• Knowledge and practical understanding of financial and commissioning frameworks
• Knowledge of workforce and capacity planning and developing business cases
• In depth knowledge of waiting list management and effective data utilisation
• Knowledge and application of key policies and procedures to include constitutional targets; patient bookings, patient choice; health and safety for example
• Understanding of the NHS modernisation agenda
• Working knowledge of NHS Constitutional Targets

Qualifications Essential

• Educated to or working towards degree level or equivalent qualification or experience
• Evidence of continuing professional development
• Willingness to undertake training and development as identified through the PDP process

Desirable

• Masters level qualification in a related field*
• Management qualification or post graduate diploma*

Person Specification Experience Essential

• Previous experience at middle management level
• Experience in the management of multi-professional teams underpinned by formal management training
• Demonstrable experience of operational management in a multi- professional environment
• People management experience including appraisal and objective setting, recruitment and retention, disciplinary and performance management processes
• Budgetary management experience and familiarity with cost saving initiatives
• Understanding and experience of complex information analysis essential for informing business, finance and workforce decisions
• Previous experience in operational and strategic planning including options appraisal methodology, project/service development and change management

Desirable

• Experience of working in a complex, externally regulated politically sensitive public sector organisation
• NHS management experience including ensuring administration processes support efficient patient pathways, governance assurance and understanding of AHP/Psychology services

Skills Essential

• Negotiation, influencing and diplomacy skills
• Effective leadership skills and a team player with the ability to work flexibly and across multiple sites in a diverse and highly demanding organisation
• The ability to work under pressure and take direction
• Ability to demonstrate a fair, honest and consistent approach
• The ability to self-manage and demonstrate resilience
• Change management skills including service reconfiguration
• Exceptional analytical skills, literacy and numeracy. Ability to analyse information, manipulate data and formulate reports utilising Excel and Business Objects
• Able to communicate technical information in a complex and sensitive
• Ability to interpret data and form plans for service development based on findings
• Able to demonstrate an approach to working in partnership with other services through effective communication and consultation skills
• Demonstrate the ability to manage clinical and business risks developing action plans to improve/maintain performance as necessary.
• Presentation skills using a variety of options and software packages

Knowledge Essential

• Knowledge of the working of the NHS and wider healthcare system
• Knowledge and practical understanding of financial and commissioning frameworks
• Knowledge of workforce and capacity planning and developing business cases
• In depth knowledge of waiting list management and effective data utilisation
• Knowledge and application of key policies and procedures to include constitutional targets; patient bookings, patient choice; health and safety for example
• Understanding of the NHS modernisation agenda
• Working knowledge of NHS Constitutional Targets

Qualifications Essential

• Educated to or working towards degree level or equivalent qualification or experience
• Evidence of continuing professional development
• Willingness to undertake training and development as identified through the PDP process

Desirable

• Masters level qualification in a related field*
• Management qualification or post graduate diploma*

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Teaching Hospitals

Duckworth Lane

Bradford

BD9 6RJ

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Employer details Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Teaching Hospitals

Duckworth Lane

Bradford

BD9 6RJ

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)