Service Manager (Social Care)

Kisharon Langdon; Hounslow; On-site; GBP 31,000 - 34,000; Full time

Job summary

A charity organization is seeking a Service Manager to provide person-centred services for individuals with learning disabilities in North West London. The role involves supervising support staff, managing care plans, and ensuring operational standards. Candidates should have NVQ Level 3 in Health and Social Care and experience in a similar role. This position is full-time, offering a salary range of £31,000 - £34,000.

Benefits

21 days paid holiday plus bank holidays

Pension scheme

Access to discounts via Blue light card

Eyecare benefits

Long service recognition

Season ticket loan

Employee Assistance and Wellbeing Programme

Career progression opportunities

Qualifications

• Experience in managing care support for individuals with learning disabilities.
• Ability to address employee issues fairly and consistently.
• Knowledge of safeguarding procedures.

Responsibilities

• Supervise and manage a team of support workers.
• Write care and support plans, including risk assessments.
• Ensure day-to-day operational delivery of services.

Skills

Rota planning

Financial management

Employee relations

Understanding of CQC standards

Education

NVQ Level 3 in Health and Social Care

Job description

Job Title: Service Manager

Salary: £31,000 - £34,000 (dependent on qualification)

Hours: 36 hours per week

Location: North West London

Kisharon Langdon UK has an exciting opportunity for a Service Manager to join their growing team in Edgware and Borehamwood in North West London.

Kisharon Langdon are a charity offering a wider breadth of services of enhanced quality, enabling us to better support people with a learning disability and autistic people and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with a learning disability and autistic people to thrive and realise their ambitions and aspirations.

Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.

The Role

The Service Manager is responsible for ensuring the organisation provides a person‑centred service to all members, building relationships with them, their families and the local community.

The role is responsible for the supervision and management of a team of support workers, writing care and support plans and rota planning. The post holder will also be responsible for team management for annual leave, appraisals, performance management and any employee relations issues. The Service Manager will work in partnership with the Registered Manager to deliver against all strategic objectives within the operations division.

Key Responsibilities

• To work alongside the Registered Manager, organising and writing care and support plans, and risk assessments. Also supporting staff to provide person centred services to our members, adhering to organisational policies and procedures and quality systems.
• To be responsible for the delivery of the service which takes into account all of the day‑to‑day operational requirements, and also quality measurements and monitoring.
• To deputise for the Registered Manager and be the responsible manager in their absence carrying out all the duties that this position entails.
• To ensure the service has the required level of resources to support members, including ensuring that the service is fully staffed according to agreed levels.
• To ensure that all members are aware of all social, recreational, and community opportunities and events and facilitate necessary access.

About You

Qualified to NVQ Level 3 or above in Health and Social Care, you will have experience in rota planning in line with contracted care needs across a 24‑hours, 7‑day rota. You will have previous experience of financial management, budget control, line management and working with adults with a learning disability and autistic people.

You will have the ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management. You will have working knowledge of regulatory body inspection processes and documentation, and of CQC fundamental standards including safeguarding procedures and processes.

You will have the ability to work flexibly and participate in the on‑call rota as well as a full, clean driving licence and use of own vehicle.

What we offer

• 21 days paid holiday per holiday year plus bank holidays which increases with length of service.
• Pension scheme – (NatWest Cushion)
• Blue light card – access to more than 15,000 discounts from large national & local retailers
• Eyecare benefits – via Vision Express
• Long service recognition and reward & employer referral bonus
• Season ticket loan and Bike2Work scheme
• Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues
• Development and career progression opportunities.

Applications

Applications; please supply your most recent updated CV and short cover letter detailing the skills and experience that make you suitable for this role.

Closing date: 5th September 2025

Please note: We reserve the right, depending on the number of applications received, to shortlist and interview candidates prior to the closing date.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

We cannot offer Visa Sponsorship at this time, all applicants will need to demonstrate the right to work in the UK.