Service Manager - Skoda York

D.M.Keith Limited; York and North Yorkshire; Presencial; GBP 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Demo vehicle

30 days holiday

Pension scheme

Eye tests contribution

Cycle to work

Long service awards

Resumo da oferta

D.M.Keith Limited in York is seeking an experienced Service Manager to lead a busy service department and drive outstanding customer service. You will manage Service Technicians, Advisors and workshop staff, ensuring profitable operations and a high standard of workmanship.

The role requires strong people management, a passion for customer care, and a proven track record in automotive retail management. Excellent communication and leadership are essential as you guide the team to deliver

Qualificações

• Experience in a management role within automotive retail, delivering world-class customer service.
• Strong people management and communication skills with a focus on team performance.
• Ambitious, driven and able to lead a busy service department.

Responsabilidades

• Dealing with customer issues and complaints.
• Monitor monthly, quarterly and annual targets to maximise profitability.
• Market and sell service plans and warranties.
• Hold monthly reviews with the service team and drive development.

Conhecimentos

Customer service

People management

Communication

Team leadership

Descrição da oferta de emprego

We are looking to recruit a Service Manager to join our team at our Skoda York.

This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate in providing world-class customer service.

About Us

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

About You

We are recruiting for an experienced customer focused Service Manager with a strong technical understanding, as well as current or very recent experience at Management level within the retail motor industry. This is an exciting challenge for an experienced Service Manager with excellent people management and communication. Your main focus will be to lead a quality team in a very busy department for excellent results.

As the Service Manager, you must organise the service activities to ensure the department’s efficient and profitable operation. You will also be responsible for managing a team including Service Technicians, Apprentices, Workshop Controller, Service Advisors and Valetor / Drivers.

You will also be responsible for the following:

• Dealing with any customer issues and complaints.
• Ongoing monitoring and working to monthly, quarterly and annual targets, in order to maximise profitability.
• To maximise commercial opportunities, monitoring customer needs to maintain high levels of customer service.
• To effectively, market and sell service plans and warranties.
• To be able to demonstrate a good level of people management and hold monthly reviews with all of your team

What we offer:

• Company demonstrator vehicle
• 30 days holiday (Including Bank Holidays), increasing with length of service
• Pension Scheme
• £25 contribution to eye tests
• Cycle to work scheme.
• Long Service Awards

Working hours

You will work 45 hours a week, Monday - Friday 8am-6pm, 1 in 3 Saturday 8:30am-12:30pm

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.