Service Manager Residential

Hft; Bishop's Stortford; Sur place; GBP 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

33 days annual leave

Award-winning training

Flexible pay via Wagestream

Wellbeing support (Digital GP, mental)

Discounts on mobiles

Family-friendly policies

Return-to-work bonuses

Résumé du poste

Hft is a leading social care provider seeking a Service Manager for a residential service supporting learning disabled adults. You will lead a team to deliver person-centred care that promotes independence, skills, and wellbeing.

You will ensure regulatory compliance, manage budgets and resources, and oversee recruitment and staff development across services, with travel as needed.

Qualifications

• Experience managing CQC-regulated residential service for learning disabled adults.
• Ability to hold CQC registration for allocated Supported Living services.
• Proven leadership skills that inspire teams and drive outcomes.
• Strong communication and cross-team collaboration abilities.
• Proactive, solution-focused approach to change.
• A valid driving licence and willingness to travel across services.

Responsabilités

• Lead and develop your team to provide safe, person-centred support that promotes independence and well-being.
• Ensure services meet regulatory and internal standards, maintaining quality, compliance and safety.
• Hold or maintain CQC registration for allocated residential services, ensuring regulatory expectations.
• Manage budgets, resources, and colleagues to maintain strong, sustainable services.
• Build open, trusting relationships with adults, families, colleagues, and external partners.
• Support recruitment, induction, training, supervision and appraisal to develop your team.
• Be a visible, proactive leader with on-call responsibilities as required.

Connaissances

Leadership

Communication

Relationship-building

Drive/Proactive

Driving licence

Formation

Level 5 Diploma in Leadership & Management for Adult Care

Description du poste

Lead with Purpose. Empower Independence.

At Hft, a leading Social Care provider, we stand alongside learning disabled adults, empowering them to live life their way. As a Service Manager, you’ll lead a residential service, ensuring people feel valued, independent, and in control of their daily lives.

You’ll guide your team to deliver person-centred support, foster skills, promote choice, and create opportunities for achievement, while maintaining a safe, inclusive, and welcoming environment where both learning disabled adults and colleagues can thrive.

What You’ll Be Doing

As a Service Manager, you’ll be at the heart of your service, inspiring your team to deliver support that empowers learning disabled adults to live life their way: You’ll:

• Lead and develop your team to provide safe, person-centred support that promotes independence, skill development, and well-being
• Ensure services meet regulatory and internal standards, maintaining quality, compliance, and safety
• Hold or maintain CQC registration for allocated residential services, ensuring services meet all regulatory expectations
• Manage budgets, resources, and colleagues effectively to maintain strong and sustainable services
• Build open, trusting relationships with learning disabled adults, families, colleagues, and external partners
• Support recruitment, induction, training, supervision, and appraisal to develop your team and enable achievement
• Be a visible, proactive leader, including on-call responsibilities as required

Who You Are

You’re an experienced manager who knows what it takes to run a great service and leads with kindness, clarity, and confidence. You bring:

• Experience managing CQC-regulated residential service for learning disabled adults
• The ability to hold CQC registration for allocated Supported Living services
• A Level 5 Diploma in Leadership & Management for Adult Care (or the commitment to achieve this within 18 months)
• Proven leadership skills that inspire teams, develop talent, and drive positive outcomes
• Strong communication and relationship-building skills, with the ability to collaborate effectively across teams and partners
• A proactive, solution-focused approach to challenges and change
• A valid driving licence and the flexibility to travel across services as needed

Life at Hft

Joining Hft means becoming part of a team that believes every learning disabled adult should have the opportunity to live life their way. We’re a social care provider with a clear focus on the people we support, and we’re committed to delivering high-quality, sustainable services.

You’ll be part of a supportive, inclusive organisation where your leadership creates lasting, meaningful impact. Our values guide everything we do: we’re diverse and inclusive, kind and compassionate, positive and solution-focused, and visionary about what the best life possible looks like.

As a Service Manager, you’ll lead a team where empowerment, kindness, and compassion guide every interaction. You’ll enable learning disabled adults to feel confident and independent, while ensuring your team feels valued, supported, and able to thrive.

What We Offer

• A role with real impact, where your leadership empowers others
• A warm, supportive, and inclusive team culture.
• A role with real impact, where your work empowers others.
• 33 days’ annual leave (including bank holidays)
• Access to award-winning training and career development
• Flexible pay options via Wagestream
• Wellbeing support including Digital GP, counselling, and mental health services
• Discounts on mobiles, life assurance, and referral rewards
• Family-friendly policies and return-to-work bonuses

Accessibility:

We believe everyone should have the support they need to succeed. If you require any reasonable adjustments during the application process or in the role itself, Hft - proudly a Disability Confident Employer - is committed to ensuring disabled people can apply, succeed, and thrive with us.

Background checks:

We’re committed to keeping the people we support safe, so this role requires a satisfactory DBS and background checks. Don’t worry; we’ll guide you through the process.