Service Manager, Quality Assurance & Practice Development

Eden Brown Synergy; Willenhall; On-site; GBP 45,000 - 60,000; Full time

Job summary

Eden Brown Synergy is seeking a Service Manager for Quality Assurance & Practice Development to lead QA and improvement across Children's Services. The role focuses on ensuring high-quality social work practice, auditing, and readiness for inspections while embedding user voices in service development.

The successful candidate will oversee QA frameworks, performance analysis, and workforce development, delivering results in line with statutory and regulatory requirements and collaborating across

Qualifications

• Qualified Social Worker registered with Social Work England.
• Significant experience in Children's Social Care, including supervisory experience.
• Strong knowledge of quality assurance frameworks, safeguarding, performance management and audit processes.
• Understanding of Children Acts and Working Together guidance.

Responsibilities

• Lead QA, audit and dip-sampling across Children's Services.
• Analyse performance data to identify trends and improvements.
• Drive service improvement initiatives to raise practice standards.
• Support inspection readiness and improvement planning with Ofsted.
• Promote involvement of children, young people and families in shaping services.
• Produce QA reports and provide insights to senior leaders.
• Support workforce development through training and coaching.
• Contribute to policy development and regulatory compliance.
• Develop partnerships with internal teams and regional networks.

Skills

Leadership

Analytical

Communication

Problem solving

Collaboration

Education

Social Work degree

Tools

Audit software

Performance management system

Regulatory compliance tools

Job description

Service Manager - Quality Assurance & Practice Development

Purpose of the Role

To lead quality assurance and practice improvement activity across Childrens Services, ensuring high-quality social work practice that delivers positive outcomes for children, young people and families.

The postholder will oversee audit and quality assurance frameworks, support service improvement programmes, promote organisational learning, and contribute to inspection readiness while ensuring childrens voices inform service development.

Key Responsibilities

• Lead quality assurance, audit and dip-sampling activity across Childrens Services.
• Analyse performance and practice data to identify trends, strengths and areas for improvement.
• Drive service improvement initiatives to enhance practice standards and outcomes.
• Support Ofsted inspection preparation and improvement planning.
• Promote the involvement of children, young people and families in shaping services.
• Produce quality assurance reports and provide practice insights to senior leaders.
• Support workforce development through training, coaching and practice learning.
• Contribute to policy development and ensure compliance with statutory and regulatory requirements.
• Develop positive partnerships with internal teams, agencies and regional networks.

Essential Requirements

• Qualified Social Worker registered with Social Work England.
• Significant experience within Childrens Social Care, including management or supervisory experience.
• Strong knowledge of quality assurance frameworks, safeguarding, performance management and audit processes.
• Understanding of relevant legislation, including the Children Act 1989, Children Act 2004 and Working Together to Safeguard Children.
• Experience of service improvement, inspection preparation and partnership working.
• Excellent analytical, leadership and communication skills.

Key Outcomes

• Improved quality of social work practice.
• Better outcomes and experiences for children and families.
• Stronger compliance with statutory and regulatory standards.
• Increased organisational learning and continuous improvement.
• Effective preparation for inspection and external scrutiny.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent.