Service Manager, Psychological Medicines Service

Berkshire Healthcare NHS Foundation Trust; Slough; On-site; GBP 64,000 - 75,000; Full time

Job summary

An exciting opportunity awaits you to join a forward-thinking mental health service as a Service Manager. In this pivotal role, you will lead the Psychological Medicines Services, ensuring timely assessments and interventions for patients in crisis. Collaborating with various partners, including Acute Trusts, you will enhance service delivery and support a dedicated team. This position offers a chance to make a significant impact in mental health care while enjoying a supportive and inclusive work environment. If you are passionate about mental health and leadership, this role is your chance to shine and contribute to a vital service in the community.

Benefits

Flexible working options

27 days’ annual leave

Excellent learning and career development opportunities

Cycle to Work scheme

Access to wellbeing tools

Discounts at popular retailers

Staff networks for diversity and equality

Generous maternity and paternity leave

Free parking

Qualifications

• Professional registration and significant experience in Psychological Medicines Services are essential.
• Extensive experience managing serious incidents and safeguarding is required.

Responsibilities

• Lead the Psychological Medicines Services and ensure effective provision of services.
• Develop relationships within Acute Trusts and provide clinical advice and training.

Skills

Leadership

Clinical Supervision

Risk Management

Communication Skills

Empathy

Team Management

Education

Professional Registration (e.g., RMN, Social Worker)

Master’s Degree or equivalent experience

Postgraduate management/leadership qualification

Tools

RiO

MS Office

Job description

Service Manager, Psychological Medicines Service

Band 8b

Main area: CRHTT Management East

Grade: Band 8b

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 371-MHS689

Site: Wexham Park Hospital

Town: Slough

Salary: £64,337 - £74,415 per annum (Incl. of HCAS)

Salary period: Yearly

Closing date: 12/02/2025 23:59

Interview date: 19/02/2025

INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only

This is an exciting opportunity to join the Mental Health Urgent Care Services in Berkshire. As Service Manager, you will be responsible for leading the Psychological Medicines Services (PMS) for the Trust and become part of the Senior Leadership Team for the MH Urgent Care Services.

Supporting two Acute Trusts in Reading and Slough, working across 2 ICBs and in partnership with six Local Authorities, the Service Manager will ensure that patients requiring mental health support in both the Emergency Department and wards within the Acute Trusts receive timely assessments, interventions, referrals into other services, and signposting to other organisations as required. Proactive management is required to continuously enhance the service offered, working with the Acute Trust, Police, SCAS, VCSE, and all other relevant partners to support patients presenting in crisis or needing other mental health support. Relationship building and visible leadership are key to the successful administration of this post. The post is full time, working across a 5-day period, although the Trust does support flexible working requests that meet the needs of the service.

Main duties of the job

• Provide both clinical and managerial leadership at an operational level, ensuring the safe and effective provision of area services on a daily basis.
• Develop and maintain key relationships within the Acute Trusts at Wexham Park Hospital (WPH), Slough and The Royal Berkshire Hospital (RBH), Reading.
• Provide and monitor clinical advice, training, and supervision for staff operating within Psychological Medicine Service (PMS) in the RBH and East Berkshire Psychological Medicines Service (EBPM) in WPH multidisciplinary teams.
• Proactively support the Head of Service for the joint development and embedding of PMS clinical best practice, strategic and operational policies, procedures, and delivery of quality standards and performance targets.

Working for our organisation

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality
• Generous maternity, paternity, adoption, and special leave
• Free parking across Trust site

Detailed job description and main responsibilities

The “must haves” for this role:

• Professional Registration
• Non-Medical Prescribing
• Significant experience working within Psychological Medicines Services
• Extensive experience managing serious incidents and situations concerning safeguarding, risk management, complaints, and formal investigations, including presenting evidence at court

The post holder will be based in either Wexham Park Hospital, Slough, or the Royal Berkshire Hospital, Reading.

Interviews are due to be held on 19 February 2025.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We have identified that this is a role where we have underrepresentation of ethnically diverse colleagues. As part of our commitment to inclusion and Unity Against Racism, we offer guaranteed interviews to candidates who meet the essential criteria and identify as: Asian or Asian British, Black or Black British, Mixed, and ‘Other’ Ethnic Groups.

We are committed to equal opportunities and welcome applications from all sections of the community.

Person specification

Education/Qualifications/Training

• Professional Registration (E.g. RMN, Social Worker, Occupational Therapist etc)
• Master’s Degree or equivalent experience
• Non-medical prescribing
• QMIS training
• Postgraduate management/leadership qualification or equivalent

Previous Experience

• Demonstrable experience managing difficult situations with service users that have complex mental health conditions and challenging behaviours
• Extensive experience managing serious incidents and situations concerning safeguarding, risk management, complaints, and formal investigations, including presenting evidence at court
• Significant experience working within Psychological Medicines Services
• Strong experience clinically supervising and mentoring staff as well as effectively resolving people and service performance issues
• Experience at Band 8a, managing a Team and offering clinical and managerial leadership.
• Budget Management
• Experience working within MH Urgent Care Services

Knowledge, Skills & Abilities

• Ability to motivate and lead teams, reprioritising work to reflect changing needs
• Expert knowledge in a healthcare area of specialism and the ability to provide expert advice/knowledge when interacting on health and social care subjects
• Knowledge of national operating frameworks, relevant health and social care legislation, and future change and transformation programmes in health and social care
• Excellent interpersonal, influencing, and communication skills and the ability to engage clinicians and other stakeholder groups in change, development, and improvement
• Able to empathise, be supportive and sensitive to the needs of others as well as cope with highly distressing circumstances
• Ability to cope with conflicting and competing demands, willingness to be challenged, and a confident approach in managing complex change and working well under pressure
• Competent IT skills and the ability to navigate around various systems and software packages (such as RiO, Outlook, databases, MS Office, and the internet)
• Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
• Experience managing teams with complex caseloads and managing complex change projects, including staff consultation and culture change
• Experience working effectively in a multi-disciplinary team and multi-agency environment
• Demonstrable experience managing difficult situations with service users that have complex mental health conditions and challenging behaviours

Additional Requirements

• Ability to travel to multiple sites with minimal impact on daily productivity. Car owner/driver and possesses full UK driver's licence or evidence of ability to travel to designated base and other sites.

These are the values that we live by at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.

We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria.

Please note we may close positions before the advertised date.

Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement.

No agencies, please.