Service Manager - Planned, Surgical & Children's Care Directorate

Integrated Care System; Harrogate; On-site; GBP 55,000 - 63,000; Full time

Job summary

A regional healthcare provider in Harrogate is hiring a Service Manager for the Planned, Surgical & Children's Care Directorate. The role involves operational management, ensuring high-quality service delivery, and meeting performance targets. Candidates should have a Master's degree and proven leadership experience in the NHS. A competitive salary of £55,690 to £62,682 pro rata is offered.

Benefits

Employee Assistance Programme

Staff Recognition Awards

Health and Wellbeing initiatives

Qualifications

• Proven managerial experience within the NHS.
• Experience of leading and managing teams.
• Experience in managing medium to large scale projects.

Responsibilities

• Provide efficient operational service management support.
• Lead projects to improve service delivery and patient experience.
• Ensure that all performance/quality targets are met.

Skills

Managerial and leadership experience

Project Management

Ability to manage teams

Risk Management

Education

Master's Degree or equivalent experience

Job description

Go back Harrogate and District NHS Foundation Trust

Service Manager - Planned, Surgical & Children's Care Directorate

The closing date is 10 August 2025

Within the Planned, Surgical & Children's Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community.

We are recruiting for a substantive Service Manager post for our Children's Care group, which covers Specialist Children's Services (Physiotherapy, Occupational Therapy, Speech & Language Therapy, Autism Assessment, Community Paediatrics, Learning Disability Nursing, and Children's Community Nursing) across two sites, one in Northallerton and the other in Harrogate, and Acute Paediatrics which includes our Special Care Baby Unit, Children's Outpatients, and Children's ward within Harrogate District Hospital.

Service Manager posts are key positions within the Planned, Surgical and Children's Care Directorate, responsible for providing day-to-day operational management and support.

Reporting to one of our two General Managers, the successful candidate will work closely with the care group triumvirate team, comprising the Care Group Clinical Lead and Matron, to ensure that we deliver high-quality services, provide an excellent experience for our patients, and meet our regulatory and operational performance targets.

Main duties of the job

The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Harrogate Hospital site. The key aims are:

• Provide timely, efficient and effective operational service management support for all specialities within the Care Group to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• To be a key member of Care Group triumvirate team, taking full responsibility for actions and for keeping other team members fully informed at all times.

About us

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Job responsibilities

For any questions please contact Sam Layfield, Operational Director at [e-mail]

Please see attached job description and person specification

Person Specification

Qualifications

• oMasters Degree level or equivalent experience

Experience

• oProven managerial and leadership experience level within the NHS
• oExperience of leading and managing teams.
• oProject Management experience including practical experience of managing medium to large scale projects.
• oExperience of planning and managing risk in a project environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Harrogate and District NHS Foundation Trust

£55,690 to £62,682 a yearPer annum pro rata