Service Manager OPMH Community

Integrated Care System; Exeter; On-site; GBP 64,000 - 75,000; Full time

Job summary

A leading organization in mental health services seeks a dedicated professional to manage operational teams. The role includes performance management, budget oversight, and ensuring compliance with healthcare standards. Ideal candidates will have a strong mental health background and demonstrate leadership and organizational skills.

Qualifications

• Strong operational experience in health and social care services.
• Demonstrable understanding of the Recovery approach.
• Experience in senior public sector management and managing complex services.

Responsibilities

• Manage day-to-day operations within the directorate.
• Accountable for service delivery and liaising with other agencies.
• Budget management and physical resources management.

Skills

Excellent verbal and written communication

Negotiation skills

Team leadership

Analytical skills

Organizational skills

Education

Professional mental health qualification to degree level

Educated to master's degree or equivalent experience

Management qualification or working towards one

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The post holder will work as an integral part of theDirectorate Delivery Unit (DDU) Management Team across the OPMH directorateservice in partnership with the Service Managers and the Community TeamManagers. The post holder will haveperformance management responsibility for the Community team managers and willmanage within budget to support the service plan.

The post holder will ensure effective governance anddelivery of the service model and specification for the service based onevidence and best practice guidance within commissioned requirements. They will ensure compliance withcommissioning standards, and the development of clinical pathways as determinedby the Directorate business planning process.The role holder will ensure the Teams are compliant with CQCRegistration and patient safety requirements and that clinical process takesplace in line with practice standards, this will include assessment, planning,implementation and review. They will beresponsible for ensuring robust and consistent risk management processes are inplace across the directorate.

Main duties of the job

The post holder will manage the teams -

Predominantlyresponsible for the day to day operations within the directorate as delegatedby the Directorate Manager and Clinical Director.

Accountablefor service delivery and liaising with other agencies/providers in order toachieve that.

Managing staff, including recruitment, appraisal, CPDand Performance.

Responsible for budget management and physicalresources.

Responsible for policy and servicedevelopment/redesign.

Support and where necessary lead organisational changeprogrammes

Lead on a range of programmes, addressing performanceand service issues.

Deputising for the Directorate Manager as required.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to the full Job Description and Personspecification attached to this advert which will provide further information onthis role.

Person Specification

Qualifications

• A professional mental health qualification to degree level or equivalent e.g. mental health nursing, social work or OT.
• Post-qualification training directly applicable to the delivery of Mental Health services.
• Educated to masters degree or equivalent experience/competence.
• Evidence of continued professional development.
• Management qualification or working towards one.
• IT Skills.
• Demonstrable understanding of the Recovery approach.
• An understanding of multi-agency working across the health and social care spectrum and voluntary and independent sector.
• Operational experience and knowledge across a range of Health and Social Care service areas.
• Excellent understanding and application of business management skills and financial acumen.
• Excellent project management and leadership skills.

Skills and Abilities

• Excellent verbal and written communication skills.
• Able to communicate clearly and confidently and work with a wide range of staff and audiences from different background who may have differing points of view.
• Demonstrated developed representational, negotiating, facilitation and persuasion skills, expressing ideas clearly and succinctly in speech and writing.
• Able to form positive relationships with staff at all levels and with Partner Organisations and people who use our services etc.
• Demonstrates excellent ability in team leadership responsibilities inclusive of advanced staff supervision skills.
• Good numeracy as well as organisational and literacy skills.
• Able to understand and evaluate complex problems quickly and in consultation with others.
• Able to reach balanced and mature judgements in the face of considerable adversity and complexity.
• Innovative and creative thinker.
• Demonstrate ability to negotiate, set and manage budgets and achieve financial targets.
• Demonstrate excellent analytical, organisational skills.
• Demonstrates an understanding and application of the principles of clinical governance/audit within own and team/others clinical practice.
• Excellent organisational and planning skills.
• Ability to lead teams and projects as well as work as a part of the same.
• Able to work in an unpredictable environment and to prioritise own/Directorate workload.
• An understanding and application of standards of record keeping and reporting.
• Mobility throughout the area covered by the Trust and within the SHA region/nationally.
• Able to cope with complex demands with equanimity and decisiveness.
• Able to build personal and professional credibility to win support and achieve the Trusts goals.
• Computer literate with a good working knowledge of Microsoft Word, Excel, PowerPoint and email use.
• An understanding of clinical audit and clinical protocol development, applying the principles of research methodology.
• Demonstrate an ability to interpret local demography and its implications for service provision/re-design.
• Advanced leadership skills. Able to use variety of approaches appropriately to achieve change.

Experience

• Experience of senior public sector management (NHS and/or Local Government) demonstrating effective track record of managing complex services and large budgets.
• Operational experience across a range of health and/or social care service teams.
• Experience of Older Peoples Mental Health services.
• Experience of a managerial role either within the NHS or a complex organisational environment.
• Experience of wider Health and Social Care working.
• Facilitation and implementation of change within an organisational setting.
• Developing patient care.
• Undertaking formal appraisals and developing staff Personal Development Plans.
• Experience of managing teams within a Performance Framework.
• Project management and service improvement.
• Evaluating workforce development and skill mix in addition to participating in recruitment and selection of staff.
• Supporting the development of clinical governance strategy for the whole service.
• Developing, interpreting and implementing local service/Trust/National policies and using these to inform the strategic direction for teams/services.
• Budget management, business planning and bid preparation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£64,455 to £74,896 a yearpro rata (30 hours per week)