Service Manager - Northumberland

NHS; Morpeth; On-site; GBP 56,000; Full time

Job summary

A mental health services provider in Morpeth is looking for a Service Manager to lead operational services for NHS Talking Therapies. The role involves managing staff, budgets, and service expansion, as well as ensuring high-quality mental health support. Candidates should have a degree in health or management and a commitment to professional development.

Benefits

27 days annual leave

5% contributory pension scheme

Employee assistance programme

Cycle to work scheme

Discounted gym membership

Qualifications

• Experience in staff management and operational leadership.
• Strong capability in managing budgets and performance.
• Proven record in maintaining clinical governance agreements.

Responsibilities

• Manage the service and operational management of the Prime Provider.
• Ensure performance targets are met and reported.
• Implement opportunities for service expansion.

Skills

Operational management

Staff management

Budget management

Performance management

Stakeholder engagement

Project management

Education

Degree level in health or management

Job description

An exciting opportunity has arisen in Northumberland NHS Talking Therapies for a Service Manager to support the delivery of our operational services. Our Talking Therapy team consists of a range of Psychological therapists working across steps 2, 3 and 4 delivering NICE evidenced talking therapies and an admin team. The team is led by a Clinical Lead, Deputy Clinical Lead, Office Manager and Step Leads. Treatment is delivered by telephone, in groups, face to face and using digital therapy options.

Overview

NHS Northumberland Talking Therapies provides Talking Therapies services to the communities of Northumberland on behalf of the NHS. Our practitioners deliver a range of therapies up to and including Step 4 interventions. The role of Service Manager provides strategic operational leadership of the service and is jointly responsible with the Clinical Lead in the planning, development and delivery of a high quality, responsive and accessible NHS Talking Therapies service. You will support and be responsible for the operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will develop positive relationships with key stakeholders, partners and sub contractors, delivering contract reports to our commissioners and ensuring that NHS Northumberland Talking Therapies remains a respected and valued partner within the changing mental health landscape.

Responsibilities

1. To manage the Service including operational management of the Prime Provider and contract management of identified Sub-Contractors, where applicable.
2. To be responsible for ensuring overall performance is achieved and reported in line with local and nationally agreed targets.
3. To identify and implement opportunities for expansion of the service and growth into developing areas within the overall IAPT programme.
4. To act as decision making and problem solving lead within the service.
5. To ensure service-wide understanding and implementation of risk management best practice.
6. To act as lead for overall promotion for MHM in the region.
7. To make sure that the service and all its staff comply and work within MHM core values, policies and procedures.
8. To lead on collaborative work with other MHM IAPT services across the country promoting best practice and shared learning.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

Role details

Job Title: Service Manager
Hours of work: 37.5 hours per week
Salary: £55,960
Location: Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB

About the role

The role provides strategic operational leadership of the service and is jointly responsible with the Clinical Lead in the planning, development and delivery of a high quality, responsive and accessible NHS Talking Therapies service. You will develop positive relationships with key stakeholders, partners and subcontractors, delivering contract reports to our commissioners and ensuring that NHS Northumberland Talking Therapies remains a respected and valued partner within the changing mental health landscape. You will be responsible for operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will be a representative of MHM at local, regional and national levels by building relationships with the ICB, partner agencies and clinical forums. This role is ideal for passionate and creative individuals who are excited by operational development, supporting staff and delivering gold standard care in an NHS Talking Therapies setting. You will hold degree level (or equivalent) in a health or management subject and a commitment to continuous professional development.

What we offer

You will go through our comprehensive, in-person training program in your first weeks of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive:

• A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service
• A 5% contributory pension scheme, with the opportunity to increase contributions
• A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans
• Enhanced family friendly policies, pay and leave
• Cycle to work scheme
• Discounted gym membership
• Healthcare cash plan
• A discount platform covering online, high street and supermarket purchases
• You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
• Structured career development pathways and support from our accredited Learning Team

Person specification

Qualifications

• Degree level (or equivalent) training in a health or management subject. A commitment to Continuing Professional Development and a record of achievement

Experience

• Experience of all aspects of staff management. Experience of management, including project, service and operational management. Experience of managing and delivering to agreed budgets. Experience of performance management and performance appraisals. Experience of setting and delivering to agreed targets. Experience of working to clinical governance agreements. Experience of recruitment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer

Mental Health Matters

Address

Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB