Service Manager - North East Wales Mind

Chester Voluntary Action; Wrexham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in community health is seeking a dedicated Service Manager to lead the strategic development of mental health services. This role is pivotal in enhancing service delivery, particularly focusing on trauma-informed care and community engagement. You will oversee staff and volunteers, ensuring the voice of service users is central to decision-making. With a commitment to innovation and collaboration, you will drive service improvement initiatives that meet the evolving needs of the community. If you are passionate about making a difference and have a strong background in mental health, this opportunity is perfect for you.

Qualifications

• Experience in leadership roles within mental health services.
• Strong understanding of trauma-informed approaches and community needs.

Responsibilities

• Lead service improvement and manage high-quality mental health services.
• Develop co-production initiatives ensuring user influence in decision-making.

Skills

Leadership

Service Improvement

Trauma-Informed Care

Community Engagement

Psychological Therapy

Education

Relevant Degree in Social Work or Psychology

Job description

Location: Mold, with travel across services in Flintshire and Wrexham

Hours: 35 hours per week

Closing date for applications:
Monday 3rd February 2025

Purpose of role:

The Service Manager will form part of the organisation’s senior leadership team and play a key role in driving the success and strategic development of our community mental health services, with a particular focus on the iCan service. The post will require focus on other services, ensuring alignment with organisational values and system priorities.

You will lead service improvement through proactive and innovative approaches, fostering solutions that meet evolving needs and challenges. This will include embedding a Trauma Informed approach throughout our work, enabling the organisation to become a Trauma Enhanced organisation as outlined in the Trauma Informed Wales Framework.

You will be responsible for developing and managing the delivery of high-quality services, overseeing staff and volunteers, producing insightful reports, and building and maintaining strong external relationships. Ensuring the voice and influence of people who use our services are at the heart of decision-making, including the development of co-production initiatives.

By working collaboratively across the system, you will contribute to the long-term sustainability and reach of our services across North East Wales. In this role, you will prioritise the wellbeing of the people we serve while ensuring that our practitioners have the support and guidance they need to deliver safe and effective services to our local communities.

Alongside this, you will be responsible for delivering a range of low-level psychological therapy, trauma-informed interventions, and evidence-based techniques, including Supported Self Help.