Service Manager (Navigators Project and Home Visiting Team)

ZipRecruiter; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Une organisation dynamique recherche un Service Manager pour son projet 'Financial Resilience Navigators'. Le candidat idéal dirigera une équipe de conseillers et bénévoles tout en gérant des initiatives sur le terrain et en maintenant des relations avec des partenaires communautaires. Ce rôle est parfait pour les personnes cherchant à progresser dans la gestion tout en faisant une différence réelle dans la communauté.

Benefits

Développement professionnel

Formation continue

Ambiance de travail collaborative

Qualifications

• Expérience en supervision de services de conseil souhaitée.
• Capacité à gérer des équipes et à former des volontaires.
• Compétences requises en gestion de partenariats.

Responsibilities

• Diriger et soutenir les équipes pour délivrer des services clients de qualité.
• Gérer des projets de soutien à travers plusieurs canaux.
• Maintenir des relations avec les financeurs et respect des obligations contractuelles.

Skills

Leadership

Gestion des équipes

Compétences d'écoute

Gestion de projets

Education

Expérience dans le domaine de l'accompagnement

Job description

Job Description

Open to part-time, job-share, and flexible working

Contract type:Permanent
Responsible to:Head of Core Service
Responsible for:

• Volunteers
• Paid staff

Location:Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period

About us

We’re a thriving advice organisation that is part of the national Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

We’re recruiting aService Managerfor ourFinancial Resilience Navigatorsproject andHome Visiting Team. This role will sit within our Management Team and we expect the successful candidate will divide their time roughly equally between the two projects.

As well as contributing to the leadership of the organisation, the key responsibilities of the role include:

• Leading and supporting teams of staff and volunteers, ensuring they are equipped, trained, and motivated to deliver effective, high-quality client-centred services.
• Managing and supervising support and advice projects across multiple channels (in-person, outreach, home visiting, online, telephone), ensuring services are accessible to vulnerable client groups.
• Managing relationships with commissioners and funders, ensuring we meet our contractual obligations and can demonstrate this to our funders.
• Leading in building and maintaining positive, collaborative partnerships with statutory, voluntary, and community sector agencies and teams.
• Providing direct advice and ongoing support to clients, maintaining a caseload where appropriate, particularly in complex or high-priority situations.

This role might suit applicants wwith experience of giving advice and supervising advice services, but it also offers opportunities to develop skills and knowledge around Monitoring, Evaluation and Learning, as the Financial Resilience Navigators project is a pilot that will be externally evaluated.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

This role is a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.

Our commitment to EDI

We’re passionate about promoting equity, valuing and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority groups and people with disabilities, as these groups are currently under-represented in our team.

We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.

Closing date:10am on Monday 16 June 2025
Interviews:Week beginning 30 June 2025, Battersea Library, SW11 1JB