Service Manager - Mental Health - Rochdale

Lifeways Group; Rochdale; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Leadership development

Company pension

Wellbeing resources

CHOICE Rewards discounts

Job summary

Lifeways is seeking a Service Manager to lead our mental health service at Hazelmere in Rochdale. The role oversees 16 self-contained apartments and 24-hour specialist support, guiding Recovery Workers and the Quality & Practice Team to deliver personalised, recovery-focused care.

You will drive safe, high-quality operation, use feedback to improve the service and promote independence, dignity and choice for adults with complex needs. Lifeways champions empathy and professional development.

Qualifications

• A minimum Level 3 qualification in Health & Social Care, with Level 5 being desirable (or working towards it).
• Strong experience in operational and people management within health or social care.
• Collaborative leadership style with the confidence to inspire and develop others.
• Genuine passion for delivering high-quality, person-centred support and leading by example.

Responsibilities

• Leading, motivating and developing a team of Recovery Workers and Team Leaders.
• Ensuring safe, person-centred support that promotes independence and recovery.
• Driving continuous improvement, quality assurance and high standards across the service.
• Building positive relationships with the people we support, families, healthcare professionals and local partners.
• Managing service performance and ensuring excellent outcomes for the people who use our service.

Skills

People management

Leadership

Operational management

Health & Social Care

Education

Health & Social Care Level 3

Level 5 qualification desirable

Job description

Full Time | Permanent

Who We Are – Lifeways

Every day at Lifeways, our team members make a difference — and on our new careers website, you can read their real stories. You'll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.

Discover more about working at Lifeways: https://vimeo.com/1139996266?fl=pl&fe=sh

You're Not Just Anyone — and neither is this role. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone's future.

Lifeways is one of the UK's leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

Lead a Service That Changes Lives

We're looking for an experienced and motivated Service Manager to lead our specialist mental health service at Hazelmere in Rochdale. This is an exciting opportunity to inspire a dedicated team, drive quality, and support people to achieve greater independence and positive recovery outcomes.

Based at Hazelmere, you'll oversee a purpose-built service consisting of 16 high-quality self-contained apartments, providing 24-hour specialist support for adults with complex mental health needs. Working alongside an experienced team of Recovery Workers and our Quality & Practice Team, you'll ensure every person receives personalised, recovery-focused support.

As Service Manager, you'll lead the day-to-day operation of the service, ensuring safe, high-quality and outcome-focused support. You'll continuously review and develop the service, using feedback from the people we support, their families, colleagues and partner agencies to drive meaningful improvements while promoting independence, dignity and choice.

What You'll Be Responsible For

• Leading, motivating and developing a team of Recovery Workers and Team Leaders.
• Ensuring safe, person-centred support that promotes independence and recovery.
• Driving continuous improvement, quality assurance and high standards across the service.
• Building positive relationships with the people we support, families, healthcare professionals and local partners.
• Managing service performance and ensuring excellent outcomes for the people who use our service.

What You'll Bring

• A minimum Level 3 qualification in Health & Social Care, with Level 5 being desirable (or working towards it).
• Strong experience in operational and people management within health or social care.
• A collaborative leadership style with the confidence to inspire and develop others.
• A genuine passion for delivering high-quality, person-centred support and leading by example.

We're looking for individuals who embody empathy, courage, honesty, equality and passion. If that sounds like you, we'd love to welcome you to the team.

Why Join Lifeways?

At Lifeways, we believe exceptional care starts with exceptional people. That's why we invest in our managers through leadership development, career progression and a culture where your ideas and contributions truly matter.

Our Values Guide Everything We Do

Caring – Honest – One Team – Innovative – Courageous – Equal

You'll Receive

• Leadership development programmes and clear progression pathways.
• A supportive and inclusive workplace culture.
• Matched contribution company pension scheme.
• Wellbeing resources and mental health support.
• Reward and Recognition Schemes.
• Discounts on shopping, technology, travel and more through CHOICE Rewards.

Join Us at an Exciting Time

Lifeways is on a bold journey to become the Care Provider of Choice, making this an exciting time to join our leadership team.

We actively listen to our colleagues through surveys and forums, using their feedback to continually improve the way we support both our people and those in our care.

As a Service Manager, you'll have the opportunity to shape your team's culture, influence the quality of care delivered and make a genuine difference every day. In return, we'll support your development through leadership programmes, ongoing training and an inclusive environment where everyone is encouraged to succeed.

At Lifeways, you're not just anyone. You're a leader who can make a difference every single day.

We are not using agencies for this recruitment. Any CVs sent to anyone in Lifeways from a recruitment agency will be treated as a gift.