Service Manager (Mental Health)

ZipRecruiter; England; On-site; GBP 36,000; Full time

Job summary

A pioneering mental health service in Birmingham seeks a Service Manager to lead a new team dedicated to providing exceptional support for individuals in mental health crisis. The role involves shaping service delivery, ensuring compliance with care standards, and creating a supportive environment. Ideal candidates are passionate about mental health, possess strong leadership skills, and have the ability to engage with service users effectively. The position offers competitive salary and various staff benefits.

Benefits

Defined contribution pension scheme

PayCare healthcare cover

Employee Assistance Programme

Cycle to work scheme

Comprehensive training programme

Qualifications

• Experience in improving and developing mental health services.
• Ability to meet CQC standards.
• History of involving service users in service improvements.

Responsibilities

• Lead a team of 16 to deliver the service.
• Shape the delivery and culture of a new mental health service.
• Ensure safe and welcoming environment for service users.

Skills

Passion for making a difference in mental health

Recovery-focused approach

Empathy

Team leadership

Job description

Job Description

The Recovery House Service - Service Manager (Mental Health)

Location: Alum Rock, Birmingham (initially, with move to Erdington)

Salary: £35,802 per annum

Hours: 37.5 hours per week

The Recovery House is a brand new, exciting and innovative service for our client and is an opportunity to create a flagship standard of support and care for those in mental health crisis. The Service Manager is pivotal to the creation of this new service, helping to shape their offer and deliver the best service possible.

As the Service Manager you will use your skills and knowledge to lead a team of 16 to deliver the service for adults in Birmingham and Solihull. The Service Manager role offers an exciting opportunity to shape the delivery and culture of a new service, and start people’s recovery from crisis, ensuring the best outcomes.

The Recovery House will provide those whose mental health is escalating towards crisis, with a safe, secure and welcoming environment to support de-escalation. The House will provide a homely environment, allowing people to retain independence, whilst receiving person centred and appropriate support.

The service will operate 24 hours a day, 7 days a week, providing vital support to people in need of short-term crisis accommodation, of up to 7 nights.

The service is a partnership with the NHS, who will have a staff presence at all times, and will build on the range of strong collaborations we have with the public sector.

The role would suit people with a passion for making a difference in mental health and who bring a recovery-focused approach to services whilst relishing the challenge of building a impactful and high quality service.

The service is subject to Care Quality Commission (CQC) regulations. You will be required to gain CQC registration and to ensure that CQC standards are met to a high level.

Their decisions and actions stem from their values, and they look for people who can model these consistently and work towards excellence. They are also looking for people who are empathetic and values driven, with experience of successfully involving service users in improving and developing services.

The role offers a great way to develop your skills as a manager and leader, with a range and variety of responsibilities that will mean no two days are the same. You will be working within an organisation that is passionate about delivering the best mental health care and support.

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme.

They are extremely proud to have a diverse workforce that is reflective of the communities that they work with. Thyey strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams. They are also committed to changing the of their management team and particularly encourage applicants from minority communities to apply for this role.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

How To Apply

For an informal and confidential discussion about any role, please contact: Ruth Coates, Deputy Director of Operations.

Closing date for applications is Sunday 19th October 2025, interviews week commencing 10th November 2025